---
title: "List Workspace Conversation Tickets"
method: GET
path: "/v1/convai/triage-tickets"
---

# List Workspace Conversation Tickets

`GET /v1/convai/triage-tickets`

List conversation triage tickets across every agent in the workspace, ordered by most recently created first. Use this to build a workspace-wide view (for example, tickets assigned to the caller); for a single agent's tickets, use the per-agent endpoint instead. Tickets for agents the caller cannot access are omitted.

## Query parameters

- `page_size` integer — How many agent conversation tickets to return. Can not exceed 100.
- `status` 'open' | 'in_progress' | 'resolved' | 'merged'
- `assignee_user_id` string, nullable — Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.
- `cursor` string, nullable — Used for fetching next page. Cursor is returned in the response.

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Response `200`

Successful Response

- GetAgentConversationTicketsPageResponseModel
  - `agent_conversation_tickets` AgentConversationTicketResponseModel[], required
    - `agentqa_ticket_id` string, required
    - `workspace_id` string, required
    - `owner_user_id` string, required
    - `agent_id` string, required
    - `needs_clustering` boolean, required
    - `issue_type` 'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action', required
    - `labels` string[], required
    - `conversation_ids` string[], required
    - `first_seen_unix_secs` integer, nullable, required
    - `last_seen_unix_secs` integer, nullable, required
    - `qa_comment` string, nullable, required
    - `ticket_comments` TicketCommentResponseModel[], required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `turn_comments` TurnCommentResponseModel[], required
      - `turn_index` integer, required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `status` 'open' | 'in_progress' | 'resolved' | 'merged', required
    - `source` 'qa' | 'agent' | 'manual', required
    - `assignee_user_id` string, nullable, required
    - `created_at_unix_secs` integer, required
    - `updated_at_unix_secs` integer, required
  - `next_cursor` string, nullable
  - `has_more` boolean, required

## Other responses

- `422` — Validation Error

## Changes

- **2026-09-02** `630c650dda66` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/triage-tickets/get.md)

---

[API](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation.md) · [All operations](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) · [OpenAPI document](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/revisions/48a38e3b0dbd?raw)