---
title: "List Agent Conversation Tickets"
method: GET
path: "/v1/convai/agents/{agent_id}/triage-tickets"
---

# List Agent Conversation Tickets

`GET /v1/convai/agents/{agent_id}/triage-tickets`

List an agent's conversation triage tickets, ordered by most recently created first. These are tickets about the agent's own performance on a conversation (for triage with Architect), not tickets an agent opens for end users.

## Path parameters

- `agent_id` string, required

## Query parameters

- `page_size` integer — How many agent conversation tickets to return. Can not exceed 100.
- `conversation_id` string, nullable — Filter tickets by conversation id.
- `status` 'open' | 'in_progress' | 'resolved' | 'merged'
- `sources` AgentConversationTicketSource[], nullable — Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.
- `owner_user_id` string, nullable — Filter tickets by creator. Use 'agent' for agent-raised tickets.
- `assignee_user_id` string, nullable — Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.
- `issue_type` 'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action'
- `label` string, nullable — Filter tickets by an exact label.
- `cursor` string, nullable — Used for fetching next page. Cursor is returned in the response.

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Response `200`

Successful Response

- GetAgentConversationTicketsPageResponseModel
  - `agent_conversation_tickets` AgentConversationTicketResponseModel[], required
    - `agentqa_ticket_id` string, required
    - `workspace_id` string, required
    - `owner_user_id` string, required
    - `agent_id` string, required
    - `needs_clustering` boolean, required
    - `issue_type` 'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action', required
    - `labels` string[], required
    - `conversation_ids` string[], required
    - `first_seen_unix_secs` integer, nullable, required
    - `last_seen_unix_secs` integer, nullable, required
    - `qa_comment` string, nullable, required
    - `ticket_comments` TicketCommentResponseModel[], required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `turn_comments` TurnCommentResponseModel[], required
      - `turn_index` integer, required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `status` 'open' | 'in_progress' | 'resolved' | 'merged', required
    - `source` 'qa' | 'agent' | 'manual', required
    - `assignee_user_id` string, nullable, required
    - `created_at_unix_secs` integer, required
    - `updated_at_unix_secs` integer, required
  - `next_cursor` string, nullable
  - `has_more` boolean, required

## Other responses

- `422` — Validation Error

## Changes

- **2026-08-31** `aa277505183c` — 4 warning, 4 info
  - added the new `documentation_gap` enum value to the `agent_conversation_tickets/items/issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `incorrect_information` enum value to the `agent_conversation_tickets/items/issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `platform_bug` enum value to the `agent_conversation_tickets/items/issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `wrong_action` enum value to the `agent_conversation_tickets/items/issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - …4 more
- **2026-08-21** `1a31d01a1fb9` — 2 info
  - added the new optional `query` request parameter `issue_type`
  - added the new optional `query` request parameter `label`
- **2026-08-20** `db6eec599cbe` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/agents/:agent_id/triage-tickets/get.md)

---

[API](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation.md) · [All operations](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) · [OpenAPI document](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/revisions/48a38e3b0dbd?raw)