---
title: "Add Turn Comment To Agent Conversation Ticket"
method: POST
path: "/v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments"
---

# Add Turn Comment To Agent Conversation Ticket

`POST /v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments`

## Request

- Base URL: `https://api.elevenlabs.io` (the document declares no server; this is the origin it was published from)
- URL: `https://api.elevenlabs.io/v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments`
- Auth: none declared

Append a turn-level comment to a ticket. Requires viewer access to the ticket's agent.

## Path parameters

- `agentqa_ticket_id` string, required

## Headers

- `xi-api-key` string, nullable: Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Request body

- AddTurnCommentRequestModel
  - `turn_index` integer, required: Zero-based index of the transcript turn this comment refers to.
  - `comment` string, required: What went wrong at this turn.

## Response `200`

Successful Response

- AgentConversationTicketResponseModel
  - `agentqa_ticket_id` string, required
  - `workspace_id` string, required
  - `owner_user_id` string, required
  - `agent_id` string, required
  - `needs_clustering` boolean, required
  - `title` string, nullable, required: One-line headline for the ticket. None only on tickets created before titles existed.
  - `issue_type` 'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action', required
  - `labels` string[], required
  - `conversation_ids` string[], required
  - `first_seen_unix_secs` integer, nullable, required
  - `last_seen_unix_secs` integer, nullable, required
  - `qa_comment` string, nullable, required
  - `ticket_comments` TicketCommentResponseModel[], required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `turn_comments` TurnCommentResponseModel[], required
    - `turn_index` integer, required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `status` 'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged', required
  - `priority` 'low' | 'medium' | 'high' | 'urgent', required
  - `priority_changes` TicketPriorityChangeResponseModel[], required
    - `priority` 'low' | 'medium' | 'high' | 'urgent', required
    - `changed_by_user_id` string, required
    - `changed_at_unix_secs` integer, required
  - `status_changes` TicketStatusChangeResponseModel[], required
    - `status` 'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged', required
    - `changed_by_user_id` string, nullable, required
    - `changed_at_unix_secs` integer, required
  - `merged_into_ticket_id` string, nullable: The ticket this one was merged into, set while its status is 'merged'.
  - `source` 'qa' | 'agent' | 'manual', required
  - `assignee_user_id` string, nullable, required
  - `created_at_unix_secs` integer, required
  - `updated_at_unix_secs` integer, required
  - `search_match` TicketSearchMatchResponseModel
    - `field` 'title' | 'description' | 'comment' | 'turn_comment', required
    - `snippet` string, required: Whitespace-collapsed excerpt around the match, with an ellipsis where it was cut.
    - `highlight_start` integer, required: Offset of the match in `snippet`.
    - `highlight_end` integer, required: Exclusive end offset of the match in `snippet`.
    - `turn_index` integer, nullable: The commented turn, set when `field` is 'turn_comment'.

## Other responses

- `422`: Validation Error

## Changes

- **2026-10-13** `3060999bd80a`: 1 info
  - added the required property `status_changes` to the response with the `200` status
- **2026-10-07** `46f26f34e316`: 2 info
  - added the optional property `merged_into_ticket_id` to the response with the `200` status
  - added the optional property `search_match` to the response with the `200` status
- **2026-10-03** `204453a63fdc`: 1 warning
  - added the new `cancelled` enum value to the `status` response property for the response status `200`
- **2026-10-01** `d942e69ff7a7`: 1 info
  - added the required property `title` to the response with the `200` status
- **2026-09-30** `0b2f5145d7e6`: 2 info
  - added the required property `priority` to the response with the `200` status
  - added the required property `priority_changes` to the response with the `200` status

[Operation history](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/triage-tickets/:agentqa_ticket_id/turn-comments/post.md)

---

[API](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation.md) - [All operations](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) - [OpenAPI document](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/revisions/d04f5e77c40a?raw)