---
title: "Resolve An Outbound Campaign Attention Item"
method: POST
path: "/v1/convai/outbound-campaigns/attention/{attention_id}/resolve"
tags: ["Agents Platform"]
---

# Resolve An Outbound Campaign Attention Item

`POST /v1/convai/outbound-campaigns/attention/{attention_id}/resolve`

## Request

- Base URL: `https://api.elevenlabs.io` (the document declares no server; this is the origin it was published from)
- URL: `https://api.elevenlabs.io/v1/convai/outbound-campaigns/attention/{attention_id}/resolve`
- Auth: none declared
- TypeScript: <https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/docs/v1/convai/outbound-campaigns/attention/:attention_id/resolve/post.ts> (a function with typed inputs; its response is checked against the schema)

Close an attention item that can't be retried, recording how it was handled.

## Path parameters

- `attention_id` string, required

## Headers

- `xi-api-key` string, nullable: Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Request body

- AttentionResolutionRequest
  - `resolution` string, required: How the item was handled.

## Response `200`

Successful Response

- AttentionView
  - `attention_id` string, required
  - `campaign_id` string, required
  - `reason` string, required: The cause, such as `agent_unavailable` or `phone_number_unavailable`.
  - `detail` string, required: What went wrong and how to fix it.
  - `status` 'open' | 'resolved' | 'retrying', required
  - `retryable` boolean, required: Whether a retry places the calls the item holds back. Items that can't be retried are closed by resolving them.
  - `resolution` string, nullable, required: The note recorded on resolving the item.
  - `created_at_unix` integer, required
  - `updated_at_unix` integer, required

## Other responses

- `422`: Validation Error

## Changes

- **2026-11-10** `49e0431bea4c`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/outbound-campaigns/attention/:attention_id/resolve/post.md)

---

[API](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation.md) - [All operations](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) - [OpenAPI document](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/revisions/f2fab82c4571?raw)