---
title: "Changes to Create Manual Agent Ticket"
method: POST
path: "/v1/convai/agents/{agent_id}/triage-tickets"
---

# Changes to Create Manual Agent Ticket

`POST /v1/convai/agents/{agent_id}/triage-tickets`

> Every recorded change to this operation, newest first.

## Timeline

Changed in 7 of 107 revisions.

- **2026-10-13** `3060999bd80a`: 1 info
- **2026-10-07** `46f26f34e316`: 2 info
- **2026-10-03** `204453a63fdc`: 1 warning
- **2026-10-01** `d942e69ff7a7`: 2 info
- **2026-09-30** `0b2f5145d7e6`: 3 info
- **2026-08-31** `aa277505183c`: 4 warning
- **2026-08-20** `db6eec599cbe`: 1 info

## Changes

- **2026-10-13** `3060999bd80a`: 1 info
  - added the required property `status_changes` to the response with the `200` status
- **2026-10-07** `46f26f34e316`: 2 info
  - added the optional property `merged_into_ticket_id` to the response with the `200` status
  - added the optional property `search_match` to the response with the `200` status
- **2026-10-03** `204453a63fdc`: 1 warning
  - added the new `cancelled` enum value to the `status` response property for the response status `200`
- **2026-10-01** `d942e69ff7a7`: 2 info
  - added the new optional request property `title`
  - added the required property `title` to the response with the `200` status
- **2026-09-30** `0b2f5145d7e6`: 3 info
  - added the new optional request property `priority`
  - added the required property `priority` to the response with the `200` status
  - added the required property `priority_changes` to the response with the `200` status
- **2026-08-31** `aa277505183c`: 4 warning
  - added the new `documentation_gap` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `incorrect_information` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `platform_bug` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `wrong_action` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
- **2026-08-20** `db6eec599cbe`: 1 info
  - endpoint added

---

[Operation](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/docs/v1/convai/agents/:agent_id/triage-tickets/post.md) - [API](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation.md) - [Page](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/agents/:agent_id/triage-tickets/post)