---
title: "Allowance"
method: GET
path: "/reservations/{productId}/cancels/allowance"
tags: ["Cancellations"]
---

# Allowance

`GET /reservations/{productId}/cancels/allowance`

## Request

- Base URL: `https://api-dev.despegar.com/v3`
- URL: `https://api-dev.despegar.com/v3/reservations/{productId}/cancels/allowance`
- Auth: API key in header `x-apikey`

## Path parameters

- `productId` string, required

## Response `200`

OK

- object
  - `product_allowance` object
    - `product_type` string
    - `product_id` integer
    - `allowance` 'ALLOWED' | 'DISALLOWED' | 'UNKNOWN': This field supports the following values:
    - `disallowed_reason` 'ALREADY_CANCELLED' | 'NOT_ALLOWED_BOOKING_IN_PROCESS' | 'CANCEL_IN_PROCESS' | 'EXTERNAL_BLOCKED' | 'RETRACTION_IN_PROCESS' | 'CANCEL_NOT_IN_PROCESS' | 'TICKET_STATUS_EXCHANGED' | 'TICKET_STATUS_REFUNDED' | 'TICKET_STATUS_USED' | 'TICKET_STATUS_USED_EXCHANGED' | 'TICKET_STATUS_PARTIALLY_USED_EXCHANGED' | 'TICKET_STATUS_VOIDED' | 'TICKET_STATUS_HOLD' | 'TICKET_STATUS_HOLD_CANCELED' | 'TICKET_STATUS_CHECKED_IN' | 'INVALID_TICKETS' | 'EXONERATION_FLOW_NOT_SUPPORTED' | 'NOT_ALLOWED_VOID_OR_NOT_ISSUED_RESCUE' | 'NOT_ALLOWED_TOTAL_REFUND_RESCUE' | 'CFAR' | 'PROVIDER_NOT_SUPPORTED' | 'AFTERSALE_NOT_ALLOWED' | 'BLOCKED_CARRIER' | 'INVALID_MINIMUM_HOURS' | 'LEGAL_CLAIM' | 'CHANGE_IN_PROGRESS': It will indicate the explanation for the reason of rejection.The possible values are:
    - `refund_policy` 'TOTAL_REFUND' | 'WITH_PENALTY' | 'TAX_ONLY' | 'NO_REFUND': This field contains a code indicating whether the customer will receive a refund. The possible values are:
    - `policy` 'VOID: Only flights' | 'RETRACTION_LAW' | 'ANAC: Only flights BR' | 'EXONERATION' | 'SCHEDULE_CHANGE: Only flights' | 'CONTINGENCY: Only flights' | 'BY_POLICIES' | 'UNKNOWN': It indicates which policy is applied.
    - `expiration_date_time` string, date-time: It is the expiration date of this policy.
    - `expiration_date_time_zone` string: Time zone associated with expiration_date_time.
  - `related_products_allowances` unknown[]
    - unknown

## Other responses

- `401`: Unauthorized
- `404`: Not found
- `500`: Internal server error

---

[API](https://skmtc.dev/despegar/apis/aftersale.md) - [All operations](https://skmtc.dev/despegar/apis/aftersale/llms.txt) - [OpenAPI document](https://skmtc.dev/despegar/apis/aftersale/revisions/686d705e3aa8?raw)