---
title: "Draft or send a customer-facing reply"
method: POST
path: "/api/v1/tickets/{id}/reply"
---

# Draft or send a customer-facing reply

`POST /api/v1/tickets/{id}/reply`

## Request

- Base URL: `https://deskcrew.io`
- URL: `https://deskcrew.io/api/v1/tickets/{id}/reply`
- Auth: HTTP bearer

The external-agent seam. Drafts land in the human approval queue unless the workspace has explicitly enabled sending. Requires the `tickets:reply` scope.

## Path parameters

- `id` string, required

## Request body

- object: body: string, required; send: boolean, default false

## Response `200`

Success

## Other responses

- `401`: Missing or invalid API key
- `403`: The key does not hold the required scope
- `404`: Not found in this workspace
- `429`: Rate limited

---

[API](https://skmtc.dev/deskcrew/apis/deskcrew-api.md) · [All operations](https://skmtc.dev/deskcrew/apis/deskcrew-api/llms.txt) · [OpenAPI document](https://skmtc.dev/deskcrew/apis/deskcrew-api/revisions/596579519de0?raw)