---
title: "Create an extra customer-care call"
method: POST
path: "/api/appointments/customer-care/extra-calls"
tags: ["appointments"]
---

# Create an extra customer-care call

`POST /api/appointments/customer-care/extra-calls`

Admin/customer-care/coordinator endpoint to create an EXTRA call task. If no operator is provided, it is assigned to the patient's latest completed free/intro call operator when they are customer-care; otherwise the least loaded operator is selected.

## Request body

- CreateExtraCallTaskRequest
  - `patient_id` string, uuid, required
  - `scheduled_for` string, date, nullable — Defaults to today in Europe/Rome
  - `assigned_operator_id` string, uuid, nullable — Optional customer-care operator. If omitted, the patient's latest completed free/intro call operator is used when they are customer-care; otherwise the least loaded operator is selected.
  - `notes` string, nullable
  - `metadata` object, nullable

## Response `201`

Successful Response

- OperatorCallTaskResponse
  - `id` string, required
  - `type` string, required
  - `status` string, required
  - `patient_id` string, required
  - `assigned_operator_id` string, nullable
  - `appointment_id` string, nullable
  - `scheduled_for` string, date, required
  - `agreed_for` string, date-time, nullable — Date/time agreed with the patient. Null means DA_CONCORDARE.
  - `agreement_status` string, nullable — DA_CONCORDARE for SUPPORTO/EXTRA tasks
  - `days_without_agreed_date` integer, nullable — Days since the SUPPORTO/EXTRA task has been pending without an agreed date
  - `attempts_count` integer, required
  - `max_attempts` integer, required
  - `reschedule_stage` integer, nullable — Current stage in the FREE_RESCHEDULE interval sequence (0-based)
  - `reason` string, nullable — PRIMA_CALL/SECONDA_CALL for SUPPORTO, or dropout status/path reason for EXTRA
  - `metadata` object, nullable
  - `completed_at` string, date-time, nullable
  - `closed_at` string, date-time, nullable
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required
  - `patient` CustomerCarePatientSummary
    - `id` string, required
    - `user` CustomerCareUserSummary, required
      - `id` string, required
      - `first_name` string, nullable
      - `last_name` string, nullable
      - `email` string, nullable
      - `phone` string, nullable
    - `psi_status` string, nullable — Latest psychologist path status from patient_history.
    - `nutri_status` string, nullable — Latest nutritionist path status from patient_history.
    - `status_by_path` CustomerCarePatientStatusByPath
      - `psi` string, nullable
      - `nutri` string, nullable
  - `assigned_operator` CustomerCareOperatorSummary
    - `id` string, required
    - `user` CustomerCareUserSummary, required
      - `id` string, required
      - `first_name` string, nullable
      - `last_name` string, nullable
      - `email` string, nullable
      - `phone` string, nullable
  - `logs` OperatorCallTaskLogResponse[]
    - `id` string, required
    - `attempt_number` integer, required
    - `outcome` string, required
    - `note` string, nullable
    - `created_at` string, date-time, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.dev/corabea/apis/corabea-api.md) · [All operations](https://skmtc.dev/corabea/apis/corabea-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/corabea/corabea-api/revisions/13c1bce1bdc4/schema)