---
title: "Changes to Customer-care call analytics"
method: GET
path: "/api/analytics/customer-care/calls"
---

# Changes to Customer-care call analytics

`GET /api/analytics/customer-care/calls`

> Every recorded change to this operation, newest first.

## Timeline

Changed in 4 of 57 revisions.

- **2026-10-05** `2a4daccec07c`: 2 warning, 2 info
- **2026-09-30** `17eafc2c8d6a`: 2 info
- **2026-09-25** `a39eb6aada31`: 2 info
- **2026-09-11** `6afa01417695`: 21 info

## Changes

- **2026-10-05** `2a4daccec07c`: 2 warning, 2 info
  - added the new `QUINTA_CALL` enum value to the `filters/support_reason/anyOf[subschema #1: SupportCallReason]/` response property for the response status `200`
  - added the new `SESTA_CALL` enum value to the `filters/support_reason/anyOf[subschema #1: SupportCallReason]/` response property for the response status `200`
  - added the enum value `QUINTA_CALL` to the property `anyOf[subschema #1: SupportCallReason]/` of the `query` request parameter `support_reason`
  - added the enum value `SESTA_CALL` to the property `anyOf[subschema #1: SupportCallReason]/` of the `query` request parameter `support_reason`
- **2026-09-30** `17eafc2c8d6a`: 2 info
  - added `#/components/schemas/SupportCallReason` to the `filters/support_reason` response property `anyOf` list for the response status `200`
  - removed `subschema #1` from the `filters/support_reason` response property `anyOf` list for the response status `200`
- **2026-09-25** `a39eb6aada31`: 2 info
  - added the new optional `query` request parameter `support_reason`
  - added the optional property `filters/support_reason` to the response with the `200` status
- **2026-09-11** `6afa01417695`: 21 info
  - added the optional property `by_operator/items/by_type/items/dropped_3m` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/dropped_3m_rate_pct` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/evaluable_3m` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/pending_3m` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/pending_3m_rate_pct` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/retained_3m` to the response with the `200` status
  - added the optional property `by_operator/items/by_type/items/retained_3m_rate_pct` to the response with the `200` status
  - added the optional property `by_type/items/dropped_3m` to the response with the `200` status
  - added the optional property `by_type/items/dropped_3m_rate_pct` to the response with the `200` status
  - added the optional property `by_type/items/evaluable_3m` to the response with the `200` status
  - added the optional property `by_type/items/pending_3m` to the response with the `200` status
  - added the optional property `by_type/items/pending_3m_rate_pct` to the response with the `200` status
  - added the optional property `by_type/items/retained_3m` to the response with the `200` status
  - added the optional property `by_type/items/retained_3m_rate_pct` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/dropped_3m` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/dropped_3m_rate_pct` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/evaluable_3m` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/pending_3m` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/pending_3m_rate_pct` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/retained_3m` to the response with the `200` status
  - added the optional property `daily_trend/items/by_type/items/retained_3m_rate_pct` to the response with the `200` status

---

[Operation](https://skmtc.dev/corabea/apis/corabea-api/docs/api/analytics/customer-care/calls/get.md) · [API](https://skmtc.dev/corabea/apis/corabea-api.md) · [Page](https://skmtc.dev/corabea/apis/corabea-api/changes/api/analytics/customer-care/calls/get)