---
title: "Get automation rate"
method: GET
path: "/v1/insights/automation_rate"
tags: ["insights"]
---

# Get automation rate

`GET /v1/insights/automation_rate`

Returns the automation-rate metric (human vs AI-handled contact split) for a workspace over a date range: numerator (AI-handled decisions), denominator (all decisions), rate, the echoed range, a formula_version to detect silent formula changes, and a per-day series (one zero-filled entry per calendar day in the range, ascending by date, each with its own numerator/denominator/rate) matching the Insights dashboard automation-rate chart. The top-level numerator/denominator equal the sums over the series. Hits BigQuery, so it carries a dedicated 10 requests/minute per-workspace limit in addition to the general public API limit.

## Query parameters

- `workspace_id` string, required — Workspace to query.
- `start_date` string, required — Inclusive range start (ISO 8601 date).
- `end_date` string, required — Inclusive range end (ISO 8601 date). Max 90 days from start.
- `category_name` string — Optional inbox type / contact category to segment by. Omit for the whole workspace.

## Response `200`

Automation-rate metric for the workspace and date range

- object — Automation-rate metric (human vs AI-handled contact split) for a workspace and date range.
  - `data` object, required
    - `numerator` number, required — Count of AI-handled (send-like) agent-run decisions in the range.
    - `denominator` number, required — Count of all agent-run decisions in the range (the human + AI split total).
    - `rate` number, required — numerator / denominator, rounded to 4 decimals. 0 when there are no decisions.
    - `range` object, required — The inclusive date range the metric was computed over.
      - `start_date` string, required
      - `end_date` string, required
    - `formula_version` string, required — Stable identifier for the numerator/denominator formula. Diff it across responses to detect a silent formula change.
    - `series` object[], required — Per-day automation-rate buckets, one entry per calendar day in the range (zero-filled, ascending by date). This is the same series the Insights dashboard automation-rate chart renders, bucketed in the workspace timezone. The top-level numerator/denominator equal the sums over this series.
      - `date` string, required — Bucket day, ISO 8601 date (YYYY-MM-DD).
      - `numerator` number, required — AI-handled decisions on this day.
      - `denominator` number, required — All decisions on this day.
      - `rate` number, required — numerator / denominator for the day, rounded to 4 decimals. 0 when the day has no decisions.

## Other responses

- `400` — Invalid request
- `401` — Unauthorized
- `403` — Forbidden
- `429` — Rate limit exceeded

---

[API](https://skmtc.dev/conduit/apis/conduit-api.md) · [All operations](https://skmtc.dev/conduit/apis/conduit-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/conduit/conduit-api/revisions/3ad7e17f96ad/schema)