---
title: "Get helpdesk ticket by id"
method: GET
path: "/v1/helpdesk-tickets/{id}"
tags: ["helpdesk_tickets"]
---

# Get helpdesk ticket by id

`GET /v1/helpdesk-tickets/{id}`

Returns a single helpdesk ticket by its Conduit id, including requester identity and upstream helpdesk-system metadata.

## Path parameters

- `id` string, required — Helpdesk ticket id.

## Query parameters

- `workspace_id` string — Optional workspace override. If omitted, Conduit resolves the helpdesk ticket's workspace automatically.

## Response `200`

Helpdesk ticket

- object — Single helpdesk ticket response including requester identity and upstream metadata.
  - `data` object, required — A helpdesk ticket mirrored from an external helpdesk system (Zendesk, Pylon, Plain). `external_ticket_id` is the upstream ticket id; `id` is the Conduit-stable identifier.
    - `id` string, required
    - `workspace_id` string, required
    - `contact_id` string, nullable, required
    - `ticket_id` string, nullable, required — Conduit inbox ticket id when the helpdesk ticket has been linked to a native conversation, otherwise null.
    - `connection_id` string, required
    - `external_ticket_id` string, required
    - `external_group_id` string, nullable, required
    - `external_assignee_id` string, nullable, required
    - `subject` string, required
    - `description` string, nullable, required
    - `status` string, required
    - `priority` string, nullable, required
    - `type` string, nullable, required
    - `channel` string, nullable, required
    - `tags` string[], required
    - `requester` object, required
      - `external_id` string, required
      - `name` string, required
      - `email` string, nullable, required
    - `last_external_update_at` string, required
    - `created_at` string, required

## Other responses

- `400` — Invalid request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not found
- `429` — Rate limit exceeded

---

[API](https://skmtc.dev/conduit/apis/conduit-api.md) · [All operations](https://skmtc.dev/conduit/apis/conduit-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/conduit/conduit-api/revisions/3ad7e17f96ad/schema)