---
title: "Assign escalation"
method: POST
path: "/v1/escalations/{id}/assign"
tags: ["escalations"]
---

# Assign escalation

`POST /v1/escalations/{id}/assign`

Assigns a chat escalation to a workspace user for the human-handoff path. The assignee must be a member of the escalation's workspace. Requires a token with write access.

## Path parameters

- `id` string, required — Escalation id.

## Query parameters

- `workspace_id` string — Optional workspace override. If omitted, Conduit resolves the escalation's workspace automatically.

## Request body

- object — Request body for assigning a chat escalation to a user.
  - `assignee_id` string, required — Workspace user to assign the escalation to. Must be a member of the escalation's workspace.

## Response `200`

Assigned escalation

- object — Single chat escalation response.
  - `data` object, required — Single chat escalation entry with review status, assignee, and escalation context when available.
    - `id` string, required
    - `workspace_id` string, required
    - `type` 'chat', required
    - `conversation_id` string, nullable, required
    - `contact_id` string, nullable, required
    - `agent_run_id` string, nullable, required
    - `agent_id` string, nullable, required
    - `disposition` 'escalated' | 'escalation_and_answer' | 'resolved' | 'unresolved' | 'no_op', nullable, required
    - `disposition_reason` string, nullable, required
    - `status` 'pending' | 'reviewed' | 'resolved' | 'dismissed', required
    - `created_at` string, required
    - `reviewed_at` string, nullable, required
    - `reviewed_by` object, nullable, required
      - `id` string, required
      - `name` string, required
      - `email` string, required
      - `picture_url` string, nullable, required
    - `assignee` object, nullable, required
      - `id` string, required
      - `name` string, required
      - `email` string, required
      - `picture_url` string, nullable, required
    - `guest_message` string, nullable, required
    - `proposed_response` string, nullable, required
    - `request_for_additional_info` string, nullable, required
    - `questions_for_operator` string, nullable, required

## Other responses

- `400` — Invalid request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not found
- `429` — Rate limit exceeded

---

[API](https://skmtc.dev/conduit/apis/conduit-api.md) · [All operations](https://skmtc.dev/conduit/apis/conduit-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/conduit/conduit-api/revisions/3ad7e17f96ad/schema)