---
title: "Activate, wait, end or reopen a support request at its expected version"
method: POST
path: "/workspaces/{workspaceId}/support-requests/{requestId}/transitions"
tags: ["Workspaces"]
---

# Activate, wait, end or reopen a support request at its expected version

`POST /workspaces/{workspaceId}/support-requests/{requestId}/transitions`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/support-requests/{requestId}/transitions`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required
- `requestId` string, required

## Request body

- TransitionSupportRequestRequest
  - `expectedVersion` integer, required
  - `transition` union, required
    - object
      - `kind` 'activate', required
    - object
      - `kind` 'wait', required
      - `waitingOn` 'agent' | 'member' | 'customer' | 'external', required
    - object
      - `kind` 'end', required
      - `outcome` 'ended_unverified' | 'failed' | 'withdrawn' | 'excluded', required
    - object
      - `kind` 'reopen', required
  - `idempotencyKey` string, required
  - `reason` string, required
  - `observedAt` string, date-time

## Response `200`

Activate, wait, end or reopen a support request at its expected version

- TransitionSupportRequestResponse

## Other responses

- `400`: Invalid request, timezone, resource association or confirmation.
- `401`: Missing, invalid, expired or revoked account credential or application session.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)