---
title: "Record an SLA milestone for a support request reply"
method: POST
path: "/workspaces/{workspaceId}/support-requests/{requestId}/sla/milestones"
tags: ["Workspaces"]
---

# Record an SLA milestone for a support request reply

`POST /workspaces/{workspaceId}/support-requests/{requestId}/sla/milestones`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/support-requests/{requestId}/sla/milestones`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required
- `requestId` string, required

## Request body

- RecordSupportRequestSlaMilestoneRequest
  - `episodeNumber` integer, required
  - `kind` 'first_response' | 'next_response' | 'handoff_pickup' | 'approval_review' | 'verified_resolution', required
  - `messageId` string, required
  - `transportStatus` 'accepted' | 'failed' | 'uncertain' | 'cancelled', required
  - `responseKind` 'substantive' | 'clarification' | 'policy_refusal' | 'acknowledgement' | 'routing' | 'handoff' | 'internal_note', required
  - `observedAt` string, date-time, required

## Response `200`

Record an SLA milestone for a support request reply

- RecordSupportRequestSlaMilestoneResponse

## Other responses

- `400`: Invalid request, timezone, resource association or confirmation.
- `401`: Missing, invalid, expired or revoked account credential or application session.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)