---
title: "List accessible inbox conversations with existing folder and status filters"
method: GET
path: "/workspaces/{workspaceId}/inbox"
tags: ["Inbox"]
---

# List accessible inbox conversations with existing folder and status filters

`GET /workspaces/{workspaceId}/inbox`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/inbox`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required

## Query parameters

- `status` 'open' | 'snoozed' | 'closed' | 'spam'
- `folder` 'mentions' | 'spam' | 'team' | 'created-by-you' | 'unseen'
- `teamId` string
- `labelId` string
- `unseen` '1'

## Response `200`

List accessible inbox conversations with existing folder and status filters

- object[]
  - `id` string, required
  - `agentId` string, required
  - `agentName` string, nullable, required
  - `channel` 'playground' | 'widget' | 'api' | 'email' | 'dashboard', required
  - `subject` string, nullable, required
  - `ticketNumber` integer, nullable, required
  - `mode` 'ai' | 'human', required
  - `createdAt` string, date-time, required
  - `lastMessageAt` string, date-time, required
  - `contactId` string, nullable, required
  - `createdBy` string, nullable, required
  - `messageCount` integer, required
  - `preview` string, nullable, required
  - `lastMessageRole` string, nullable, required
  - `inboxStatus` 'open' | 'snoozed' | 'closed' | 'spam', required
  - `assigneeId` string, nullable, required
  - `teamId` string, nullable, required
  - `priority` string, required
  - `dueAt` string, date-time, nullable, required
  - `unseenCount` integer, required
  - `awaitingTeammate` boolean, required
  - `labels` object[], required
    - `id` string, required
    - `name` string, required
    - `color` string, required

## Other responses

- `401`: Missing, invalid, expired or revoked account credential or application session.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)