---
title: "Read accessible inbox folder counts and pending delivery summaries"
method: GET
path: "/workspaces/{workspaceId}/inbox/counts"
tags: ["Inbox"]
---

# Read accessible inbox folder counts and pending delivery summaries

`GET /workspaces/{workspaceId}/inbox/counts`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/inbox/counts`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required

## Response `200`

Read accessible inbox folder counts and pending delivery summaries

- ReadInboxCountsResponse
  - `open` integer, required
  - `unassigned` integer, required
  - `mine` integer, required
  - `snoozed` integer, required
  - `closed` integer, required
  - `unread` integer, required
  - `spam` integer, required
  - `unseen` integer, required
  - `mentions` integer, required
  - `byTeam` object, required
  - `byAgent` object, required
  - `outbox` object
    - `total` integer, required
    - `entries` object[], required
      - `conversationId` string, required
      - `subject` string, nullable, required
      - `channel` 'playground' | 'widget' | 'api' | 'email' | 'dashboard', required
      - `pendingCount` integer, required
      - `lifecycleStatus` 'queued' | 'sending', required
      - `nextUndoDeadlineAt` string, date-time, nullable, required

## Other responses

- `401`: Missing, invalid, expired or revoked account credential or application session.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)