---
title: "List support requests still live on a conversation; each needs a disposition before the conversation can close"
method: GET
path: "/workspaces/{workspaceId}/inbox/{conversationId}/support-requests/live"
tags: ["Inbox"]
---

# List support requests still live on a conversation; each needs a disposition before the conversation can close

`GET /workspaces/{workspaceId}/inbox/{conversationId}/support-requests/live`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/inbox/{conversationId}/support-requests/live`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required
- `conversationId` string, required

## Response `200`

List support requests still live on a conversation; each needs a disposition before the conversation can close

- ListInboxLiveSupportRequestsResponse
  - `requests` object[], required
    - `id` string, required
    - `lifecycleVersion` integer, required
    - `openedAt` string, date-time, required
    - `requestIntakeChannel` 'widget' | 'email' | 'api' | 'playground' | 'dashboard' | 'voice' | 'unknown', required
    - `handlingState` 'active' | 'waiting_agent' | 'waiting_member' | 'waiting_customer' | 'waiting_external', required

## Other responses

- `401`: Missing, invalid, expired or revoked account credential or application session.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)