---
title: "Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox"
method: GET
path: "/workspaces/{workspaceId}/agents/{agentId}/support/settings"
tags: ["Agents"]
---

# Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox

`GET /workspaces/{workspaceId}/agents/{agentId}/support/settings`

## Request

- Base URL: `https://app.communicate.so/api/v1`
- URL: `https://app.communicate.so/api/v1/workspaces/{workspaceId}/agents/{agentId}/support/settings`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Secure-better-auth.session_token`
  - API key in cookie `better-auth.session_token`

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

## Path parameters

- `workspaceId` string, required
- `agentId` string, required

## Response `200`

Read assignment, hours, reply targets, email handling, the caller signature and the support mailbox

- ReadAgentSupportSettingsResponse
  - `canEdit` boolean, required
  - `settings` object, required
    - `assignment` object, required
      - `method` 'round_robin' | 'fewest_open' | 'manual', required
      - `limitPerPerson` integer, nullable, required
      - `onlineOnly` boolean, required
    - `hours` object, required
      - `enabled` boolean, required
      - `timezone` string, required
      - `days` object, required
        - `mon` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `tue` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `wed` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `thu` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `fri` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `sat` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
        - `sun` object, required
          - `open` boolean, required
          - `start` string, required
          - `end` string, required
      - `outsideHoursReply` string, required
    - `targets` object, required
      - `firstReplyMinutes` integer, nullable, required
      - `nextReplyMinutes` integer, nullable, required
    - `email` object, required
      - `ignoreAutoReplies` boolean, required
      - `keepCc` boolean, required
    - `automation` object
      - `loopGuard` boolean, required
  - `signature` string, required
  - `mailbox` object, required
    - `address` string, nullable, required

## Other responses

- `401`: Missing, invalid, expired or revoked account credential or application session.
- `402`: Plan entitlement, capacity or credits do not allow this operation.
- `403`: Required account scope, live verified identity, membership or role permission is missing.
- `404`: Workspace or addressed resource is not visible to this member.
- `409`: Support handle, source URL or pending transfer conflicts with this operation.
- `422`: Website URL or extraction source is not supported.
- `429`: Agent request or website crawl rate limit exceeded.
- `500`: Unexpected server failure.
- `503`: Authorization service temporarily unavailable.

---

[API](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2.md) · [All operations](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/llms.txt) · [OpenAPI document](https://skmtc.dev/communicate/apis/communicate-public-rest-api-2/revisions/db6be3d36733?raw)