---
title: "Explicitly request to be connected with a human staff member"
method: POST
path: "/public/widget/chat/ai/escalate"
tags: ["WidgetChatbot"]
---

# Explicitly request to be connected with a human staff member

`POST /public/widget/chat/ai/escalate`

## Request

- Base URL: `https://api.clinicos.vet/backend/business`
- URL: `https://api.clinicos.vet/backend/business/public/widget/chat/ai/escalate`
- Auth: HTTP bearer
- TypeScript: <https://skmtc.dev/clinicos/apis/pawthosx-business-api-v1/docs/public/widget/chat/ai/escalate/post.ts> (a function with typed inputs; its response is checked against the schema)

## Request body

- BondEscalationApiRequest
  - `sessionId` string, required
  - `clinicId` string, required
  - `reason` string, nullable

## Response `200`

OK

- BondEscalationResult
  - `success` boolean
  - `message` string, required
  - `conversationSummary` string, nullable

---

[API](https://skmtc.dev/clinicos/apis/pawthosx-business-api-v1.md) - [All operations](https://skmtc.dev/clinicos/apis/pawthosx-business-api-v1/llms.txt) - [OpenAPI document](https://skmtc.dev/clinicos/apis/pawthosx-business-api-v1/revisions/099cf36186e0?raw)