---
title: "Update ticket"
method: PUT
path: "/tickets/{ticketId}"
tags: ["Tickets"]
---

# Update ticket

`PUT /tickets/{ticketId}`

## Request

- Base URL: `https://connect.clever.gy`
- URL: `https://connect.clever.gy/tickets/{ticketId}`
- Auth: API key in header `clevergy-api-key`

Updates a ticket

## Path parameters

- `ticketId` string, required

## Request body

- UpdateTicketRequest
  - `status` 'NEW' | 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED', required

## Response `200`

ticket details

- Ticket: Ticket
  - `id` string, required
  - `reference` string: Short number customers quote to identify the ticket.
  - `tenantId` string, required
  - `userId` string
  - `houseId` string
  - `contractId` string
  - `equipmentId` string
  - `alertId` string
  - `status` 'NEW' | 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED', required
  - `title` string, required
  - `description` string, required
  - `comments` Comment[]
    - `id` number, required
    - `ticketId` string, required
    - `message` string, required
    - `author` 'USER' | 'SUPPORT', required
    - `attachments` string[], required
    - `createdAt` string, date-time, required
    - `updatedAt` string, date-time, required
  - `createdAt` string, date-time, required
  - `updatedAt` string, date-time, required

## Other responses

- `400`: Bad request
- `401`: Unauthorized
- `404`: Not found
- `default`: Unexpected error

---

[API](https://skmtc.dev/clevergy/apis/clevergy-connect-api.md) - [All operations](https://skmtc.dev/clevergy/apis/clevergy-connect-api/llms.txt) - [OpenAPI document](https://skmtc.dev/clevergy/apis/clevergy-connect-api/revisions/d333c5eecb5b?raw)