---
title: "Initiates conversation with the whatsapp integration"
method: POST
path: "/integration/whatsapp/{whatsappIntegrationId}/initiate"
tags: ["Conversation"]
---

# Initiates conversation with the whatsapp integration

`POST /integration/whatsapp/{whatsappIntegrationId}/initiate`

## Request

- Base URL: `https://api.chatbotkit.com/api/v1`
- URL: `https://api.chatbotkit.com/api/v1/integration/whatsapp/{whatsappIntegrationId}/initiate`
- Auth: HTTP bearer

## Request body

- object
  - `to` string, required: The recipient phone number in E.164 format, without the leading plus sign
  - `text` string, required: The free-form text message to send within an active WhatsApp customer service window
  - `idempotencyKey` string: A stable caller-supplied key used to prevent duplicate proactive messages when retrying the request

## Response `200`

The whatsapp integration was successfully initiated

- object
  - `id` string, required: The ID of the initiated integration

## Other responses

- `default`: An error response

---

[API](https://skmtc.dev/chatbotkit/apis/cbk-api.md) · [All operations](https://skmtc.dev/chatbotkit/apis/cbk-api/llms.txt) · [OpenAPI document](https://skmtc.dev/chatbotkit/apis/cbk-api/revisions/13d250576136?raw)