---
title: "Get missed inbound callers and later agent connec…"
method: GET
path: "/v2/calls/metrics/access"
tags: ["Calls Metrics"]
---

# Get missed inbound callers and later agent connec…

`GET /v2/calls/metrics/access`

## Request

- Base URL: `https://api.carecycle.ai`
- URL: `https://api.carecycle.ai/v2/calls/metrics/access`
- Auth: API key in header `x-api-key`

## Query parameters

- `startDate` union
  - string, date
  - string, date-time
- `endDate` union
  - string, date
  - string, date-time
- `direction` 'all' | 'inbound' | 'outbound'
- `handler` 'all' | 'softphone' | 'voice_ai'
- `intervalMinutes` number
- `campaignIds` string
- `transferConfigIds` string
- `accessPage` integer
- `accessOutcome` 'all' | 'unavailable' | 'caller_hung_up'
- `accessView` 'callers' | 'attempts'
- `accessCaller` string, uuid

## Response `200`

GET /v2/calls/metrics/access Positive response

- GetV2CallsMetricsAccessPositiveResponse
  - `asOf` string, date-time, required
  - `timezone` string, required
  - `observationHours` 24, required
  - `summary` object, required
    - `attempts` number, required
    - `uniqueCallers` number, required
    - `repeatAttempts` number, required
    - `anonymousAttempts` number, required
    - `reconnectedCallers` number, required
    - `callbackReconnections` number, required
    - `inboundReconnections` number, required
    - `outboundReconnections` number, required
    - `observingCallers` number, required
    - `noReconnectionWithinWindow` number, required
    - `callerEndedAfterFallback` number, required
    - `platformEndedAfterFallback` number, required
    - `historicalFallbacks` number, required
    - `historicalTerminations` number, required
    - `trackingExceptions` number, required
  - `callbackDecisions` object[], required
    - `reason` string, required
    - `count` number, required
  - `callbackPolicies` object[], required
    - `id` string, required
    - `name` string, required
    - `enabled` boolean, required
  - `itemsTotal` number, required
  - `page` number, required
  - `perPage` 25, required
  - `view` 'callers' | 'attempts', required
  - `items` object[], required
    - `outcome` string, required
    - `agentConnectedAt` string, nullable, required
    - `queuedAt` string, nullable, required
    - `fallbackReason` string, nullable, required
    - `fallbackAction` string, nullable, required
    - `terminationParty` 'caller' | 'platform' | 'not_reported', required
    - `callerEndedAfterFallback` boolean, required
    - `callbackOutcome` string, nullable, required
    - `callbackDecision` string, nullable, required
    - `callbackReason` string, nullable, required
    - `announcementCompleted` boolean, required
    - `deliveryStage` string, nullable, required
    - `trackingVersion` number, required
    - `availableAgents` number, nullable, required
    - `id` string, required
    - `callerLabel` string, required
    - `createdAt` string, required
    - `destination` string, required
    - `disposition` string, required
    - `attemptsForCaller` number, required
    - `reconnectCallId` string, nullable, required
    - `reconnectedAt` string, nullable, required
    - `reconnectDirection` string, nullable, required
    - `reconnectDisposition` string, nullable, required
    - `recovery` 'connected' | 'observing' | 'no_connection_within_24h' | 'anonymous', required

## Other responses

- `400`: GET /v2/calls/metrics/access Negative response 400
- `401`: GET /v2/calls/metrics/access Negative response 401
- `403`: GET /v2/calls/metrics/access Negative response 403
- `404`: GET /v2/calls/metrics/access Negative response 404
- `409`: GET /v2/calls/metrics/access Negative response 409
- `422`: GET /v2/calls/metrics/access Negative response 422
- `429`: GET /v2/calls/metrics/access Negative response 429
- `500`: GET /v2/calls/metrics/access Negative response 500
- `502`: GET /v2/calls/metrics/access Negative response 502
- `503`: GET /v2/calls/metrics/access Negative response 503

---

[API](https://skmtc.dev/carecycle/apis/carecycle-public-api.md) - [All operations](https://skmtc.dev/carecycle/apis/carecycle-public-api/llms.txt) - [OpenAPI document](https://skmtc.dev/carecycle/apis/carecycle-public-api/revisions/db390c743c36?raw)