---
title: "Get Ticket Correspondence Log"
method: GET
path: "/v1/data_extract/ticket_correspondence_log"
tags: ["Data Extract"]
---

# Get Ticket Correspondence Log

`GET /v1/data_extract/ticket_correspondence_log`

## Request

- Base URL: `https://api.capacity.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.capacity.com/v1/data_extract/ticket_correspondence_log`
- Auth: one of:
  - API key in header `x-capacity-id`
  - HTTP bearer

Return one row per ticket correspondence interaction, including ticket metadata and reply details. Results are paginated and ordered by ticket_created_at_utc DESC.

## Query parameters

- `page` integer
- `limit` integer
- `start_datetime` string, required
- `end_datetime` string, required
- `project_name` string
- `ticket_status` string
- `ticket_type` string
- `assigned_user_email` string
- `ticket_reporter_email` string

## Response `200`

A custom data array of Ticket Correspondence Log objects

- object
  - `body` object: Json body data in the request
  - `limit` integer: Number of results returned
  - `page` integer: Page of results returned
  - `parameters` object: Query parameters in the request
  - `result` TicketCorrespondenceLogResponseSchema
    - `data` TicketCorrespondenceLogSchema[]
      - `ticket_key` string: Key of the ticket (project key + count in project)
      - `ticket_uuid` string: UUID of the ticket
      - `ticket_priority` string: Current priority of the ticket
      - `ticket_status` string: Current status of the ticket
      - `ticket_type` string: Current type of the ticket
      - `ticket_title` string: Title of the ticket
      - `ticket_description` string: Description of the ticket (HTML tags removed)
      - `project_name` string: Name of the project the ticket belongs to
      - `ticket_reporter_email` string: Email of the reporter of the ticket
      - `assigned_user_email` string: Email of the current user assigned to the ticket
      - `ticket_created_at_utc` string, date-time: UTC timestamp when the ticket was created
      - `reply_content` string: Body of the correspondence interaction (HTML tags removed)
      - `reply_author` string: Email of the author of the correspondence interaction
      - `reply_created_at_utc` string, date-time: UTC timestamp when the correspondence interaction was created
      - `reply_recipients` string: Comma-separated list of recipient emails for the interaction
    - `_meta` object

## Other responses

- `400`: The request contains malformed data or violates data integrity

---

[API](https://skmtc.dev/capacity/apis/capacity-api-docs.md) - [All operations](https://skmtc.dev/capacity/apis/capacity-api-docs/llms.txt) - [OpenAPI document](https://skmtc.dev/capacity/apis/capacity-api-docs/revisions/74c85bb61004?raw)