---
title: "List Ticket Metrics"
method: GET
path: "/api/v2/ticket_metrics"
tags: ["Ticket Metrics"]
---

# List Ticket Metrics

`GET /api/v2/ticket_metrics`

Returns a list of tickets with their metrics.

Tickets are ordered chronologically by created date, from newest to oldest.
The last ticket listed may not be the absolute oldest ticket in your account
due to ticket archiving.

Archived tickets are not included in the response. See
[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in
Zendesk help.

#### Pagination

- Cursor pagination (recommended)
- Offset pagination

See [Pagination](/api-reference/introduction/pagination/).

Returns a maximum of 100 records per page.


#### Allowed For

* Agents

## Query parameters

- `page[before]` string
- `page[after]` string
- `page[size]` integer

## Response `200`

Success response

- TicketMetricsResponse
  - `ticket_metrics` TicketMetricObject[]
    - `agent_wait_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `assigned_at` string, date-time — When the ticket was assigned
    - `assignee_stations` integer — Number of assignees the ticket had
    - `assignee_updated_at` string, date-time — When the assignee last updated the ticket
    - `created_at` string, date-time — When the record was created
    - `custom_status_updated_at` string, date-time — The date and time the ticket's custom status was last updated
    - `first_resolution_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `full_resolution_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `group_stations` integer — Number of groups the ticket passed through
    - `id` integer — Automatically assigned when the client is created
    - `initially_assigned_at` string, date-time — When the ticket was initially assigned
    - `latest_comment_added_at` string, date-time — When the latest comment was added
    - `on_hold_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `reopens` integer — Total number of times the ticket was reopened
    - `replies` integer — The number of public replies added to a ticket by an agent
    - `reply_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `reply_time_in_seconds` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `requester_updated_at` string, date-time — When the requester last updated the ticket
    - `requester_wait_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `solved_at` string, date-time — When the ticket was solved
    - `status_updated_at` string, date-time — When the status of the ticket was last updated
    - `ticket_id` integer — Id of the associated ticket
    - `updated_at` string, date-time — When the record was last updated
    - `url` string — The API url of the ticket metric

## Changes

> 29 revisions in range; 1 not diffed.

- **2025-06-12** `edbf399da815` — 3 info
  - added the new optional `query` request parameter `page[after]`
  - added the new optional `query` request parameter `page[before]`
  - added the new optional `query` request parameter `page[size]`

[Change history](https://skmtc.dev/botbrains-io/apis/support-api/changes/api/v2/ticket_metrics/get.md)

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)