---
title: "Show Ticket Metrics"
method: GET
path: "/api/v2/ticket_metrics/{ticket_metric_id}"
tags: ["Ticket Metrics"]
---

# Show Ticket Metrics

`GET /api/v2/ticket_metrics/{ticket_metric_id}`

Returns a specific metric, or the metrics of a specific ticket.

#### Pagination

- Cursor pagination (recommended)
- Offset pagination

See [Pagination](/api-reference/introduction/pagination/).

Returns a maximum of 100 records per page.

#### Allowed For

* Agents

## Path parameters

- `ticket_metric_id` string, required

## Query parameters

- `page[before]` string
- `page[after]` string
- `page[size]` integer

## Response `200`

Success response

- TicketMetricsByTicketMetricIdResponse
  - `ticket_metric` TicketMetricObject[]
    - `agent_wait_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `assigned_at` string, date-time — When the ticket was assigned
    - `assignee_stations` integer — Number of assignees the ticket had
    - `assignee_updated_at` string, date-time — When the assignee last updated the ticket
    - `created_at` string, date-time — When the record was created
    - `custom_status_updated_at` string, date-time — The date and time the ticket's custom status was last updated
    - `first_resolution_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `full_resolution_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `group_stations` integer — Number of groups the ticket passed through
    - `id` integer — Automatically assigned when the client is created
    - `initially_assigned_at` string, date-time — When the ticket was initially assigned
    - `latest_comment_added_at` string, date-time — When the latest comment was added
    - `on_hold_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `reopens` integer — Total number of times the ticket was reopened
    - `replies` integer — The number of public replies added to a ticket by an agent
    - `reply_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `reply_time_in_seconds` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `requester_updated_at` string, date-time — When the requester last updated the ticket
    - `requester_wait_time_in_minutes` TicketMetricTimeObject
      - `business` integer — Time in business hours
      - `calendar` integer — Time in calendar hours
    - `solved_at` string, date-time — When the ticket was solved
    - `status_updated_at` string, date-time — When the status of the ticket was last updated
    - `ticket_id` integer — Id of the associated ticket
    - `updated_at` string, date-time — When the record was last updated
    - `url` string — The API url of the ticket metric

## Changes

> 29 revisions in range; 1 not diffed.

- **2025-06-12** `edbf399da815` — 3 info
  - added the new optional `query` request parameter `page[after]`
  - added the new optional `query` request parameter `page[before]`
  - added the new optional `query` request parameter `page[size]`

[Change history](https://skmtc.dev/botbrains-io/apis/support-api/changes/api/v2/ticket_metrics/:ticket_metric_id/get.md)

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)