---
title: "Create Support Address"
method: POST
path: "/api/v2/recipient_addresses"
tags: ["Support Addresses"]
---

# Create Support Address

`POST /api/v2/recipient_addresses`

Adds a Zendesk or external support address to your account.

To add a Zendesk address, use the following syntax: `{local-part}@{accountname}.zendesk.com`.
Example: 'sales-team@example.zendesk.com'. The [local-part](https://en.wikipedia.org/wiki/Email_address#Local-part) can be anything you like.

To add an external email address such as help@omniwearshop.com, the email must already exist and you must set up forwarding on your email server. The exact steps depend on your mail server. See [Forwarding incoming email to Zendesk Support](https://support.zendesk.com/hc/en-us/articles/203663266). After setting up forwarding, run the [Verify Support Address Forwarding](#verify-support-address-forwarding) endpoint. The address won't work in Zendesk Support until it's been verified.

#### Allowed For

* Admins
* Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center

## Response `201`

Created response

- SupportAddressResponse
  - `recipient_address` SupportAddressObject
    - `brand_id` integer — The ID of the [brand](/api-reference/ticketing/account-configuration/brands/)
    - `cname_status` 'unknown' | 'verified' | 'failed' — Whether all of the required CNAME records are set. Possible values: "unknown", "verified", "failed"
    - `created_at` string, date-time — When the address was created
    - `default` boolean — Whether the address is the account's default support address
    - `dns_results` 'verified' | 'failed' — Verification statuses for the domain and CNAME records. Possible types: "verified", "failed"
    - `domain_verification_code` string — Verification string to be added as a TXT record to the domain. Possible types: string or null.
    - `domain_verification_status` 'unknown' | 'verified' | 'failed' — Whether the domain verification record is valid. Possible values: "unknown", "verified", "failed"
    - `email` string, required — The email address. You can't change the email address of an existing support address.
    - `forwarding_status` 'unknown' | 'waiting' | 'verified' | 'failed' — Status of email forwarding. Possible values: "unknown", "waiting", "verified", or "failed"
    - `id` integer — Automatically assigned when created
    - `name` string — The name for the address
    - `spf_status` 'unknown' | 'verified' | 'failed' — Whether the SPF record is set up correctly. Possible values: "unknown", "verified", "failed"
    - `updated_at` string, date-time — When the address was updated

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)