---
title: "List Ticket Metric Events"
method: GET
path: "/api/v2/incremental/ticket_metric_events"
tags: ["Ticket Metric Events"]
---

# List Ticket Metric Events

`GET /api/v2/incremental/ticket_metric_events`

Returns ticket metric events that occurred on or after the start time.

Cursor pagination returns a maximum of 100 records per page. Events are listed in chronological order.

If the results are not paginated, events will be returned as a time-based incremental export.

See [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports).

#### Pagination
* Cursor pagination

See [Pagination](/api-reference/introduction/pagination/).

#### Allowed For

* Admins

## Query parameters

- `page[before]` string
- `page[after]` string
- `page[size]` integer
- `start_time` integer, required
- `include_changes` boolean

## Response `200`

Successful response

- TicketMetricEventsResponse
  - `ticket_metric_events` TicketMetricEventBaseObject[]
    - `deleted` boolean — If true, the event has been deleted
    - `id` integer — Automatically assigned when the record is created
    - `instance_id` integer — The instance of the metric associated with the event. See [instance_id](#instance_id)
    - `metric` 'agent_work_time' | 'pausable_update_time' | 'periodic_update_time' | 'reply_time' | 'requester_wait_time' | 'resolution_time' | 'group_ownership_time' — The metric being tracked
    - `ticket_id` integer — Id of the associated ticket
    - `time` string, date-time — The time the event occurred
    - `type` 'activate' | 'pause' | 'fulfill' | 'apply_sla' | 'apply_group_sla' | 'breach' | 'update_status' | 'measure' — The type of the metric event. See [Ticket metric event types reference](/documentation/ticketing/reference-guides/ticket-metric-event-types-reference)
  - `count` integer
  - `end_time` integer
  - `next_page` string

## Changes

> 29 revisions in range; 1 not diffed.

- **2025-06-12** `edbf399da815` — 3 info
  - added the new optional `query` request parameter `page[after]`
  - added the new optional `query` request parameter `page[before]`
  - added the new optional `query` request parameter `page[size]`

[Change history](https://skmtc.dev/botbrains-io/apis/support-api/changes/api/v2/incremental/ticket_metric_events/get.md)

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)