---
title: "Delete Multiple Tickets Permanently"
method: DELETE
path: "/api/v2/deleted_tickets/destroy_many"
tags: ["Tickets"]
---

# Delete Multiple Tickets Permanently

`DELETE /api/v2/deleted_tickets/destroy_many`

Permanently deletes up to 100 soft-deleted tickets. See [Soft delete](https://support.zendesk.com/hc/en-us/articles/4408834005530#topic_zrm_wbj_1db)
in the Zendesk GDPR docs. To soft delete tickets, use the [Bulk Delete Tickets](#bulk-delete-tickets) endpoint.

This endpoint accepts a comma-separated list of up to 100 ticket ids. It enqueues
a ticket deletion job and returns a payload with the jobs status.

If one ticket fails to be deleted, the endpoint still attempts to delete the others. If the job succeeds,
the tickets that were successfully deleted are permanently deleted. This operation can't be undone.

This endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work. Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See [Job limit](/api-reference/introduction/rate-limits/#job-limit) for more information.

#### Allowed For

* Agents

## Query parameters

- `ids` string, required

## Response `200`

Successful response

- JobStatusResponse
  - `job_status` JobStatusObject
    - `id` string — Automatically assigned when the job is queued
    - `job_type` string — The type of the job
    - `message` string, nullable — Message from the job worker, if any
    - `progress` integer, nullable — Number of tasks that have already been completed
    - `results` union — Result data from processed tasks. See [Results](#results) below
      - JobStatusResultObject[], nullable
        - union
          - object
            - `id` integer, required — the id of the new resource
            - `index` integer, required — the index number of the resul
          - object
            - `action` string, required — the action the job attempted (`"action": "update"`)
            - `id` integer, required — the id of the resource the job attempted to update
            - `status` string, required — the status (`"status": "Updated"`)
            - `success` boolean, required — whether the action was successful or not (`"success": true`)
          - object
            - `action` string, required — The action the job attempted (`"action": "update"`)
            - `details` string, required — The details of the error
            - `error` string, required — The error message
            - `id` integer, required — The id of the resource the job attempted to update
            - `success` boolean, required — Whether the action was successful or not (`"success": true`)
      - object
        - `success` boolean, required — Whether the action was successful or not
    - `status` string — The current status. One of the following: "queued", "working", "failed", "completed"
    - `total` integer, nullable — The total number of tasks this job is batching through
    - `url` string — The URL to poll for status updates

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)