---
title: "Delete Ticket Permanently"
method: DELETE
path: "/api/v2/deleted_tickets/{ticket_id}"
tags: ["Tickets"]
---

# Delete Ticket Permanently

`DELETE /api/v2/deleted_tickets/{ticket_id}`

Permanently deletes a soft-deleted ticket. See [Soft delete](https://support.zendesk.com/hc/en-us/articles/4408834005530#topic_zrm_wbj_1db)
in the Zendesk GDPR docs. To soft delete a ticket, use the [Delete Ticket](#delete-ticket) endpoint.

This endpoint enqueues a ticket deletion job and returns a payload with the jobs status.

If the job succeeds, the ticket is permanently deleted. This operation can't be undone.

This endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work.
Use the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion.

#### Allowed For

* Agents

## Path parameters

- `ticket_id` integer, required

## Response `200`

Successful response

- JobStatusResponse
  - `job_status` JobStatusObject
    - `id` string — Automatically assigned when the job is queued
    - `job_type` string — The type of the job
    - `message` string, nullable — Message from the job worker, if any
    - `progress` integer, nullable — Number of tasks that have already been completed
    - `results` union — Result data from processed tasks. See [Results](#results) below
      - JobStatusResultObject[], nullable
        - union
          - object
            - `id` integer, required — the id of the new resource
            - `index` integer, required — the index number of the resul
          - object
            - `action` string, required — the action the job attempted (`"action": "update"`)
            - `id` integer, required — the id of the resource the job attempted to update
            - `status` string, required — the status (`"status": "Updated"`)
            - `success` boolean, required — whether the action was successful or not (`"success": true`)
          - object
            - `action` string, required — The action the job attempted (`"action": "update"`)
            - `details` string, required — The details of the error
            - `error` string, required — The error message
            - `id` integer, required — The id of the resource the job attempted to update
            - `success` boolean, required — Whether the action was successful or not (`"success": true`)
      - object
        - `success` boolean, required — Whether the action was successful or not
    - `status` string — The current status. One of the following: "queued", "working", "failed", "completed"
    - `total` integer, nullable — The total number of tasks this job is batching through
    - `url` string — The URL to poll for status updates

---

[API](https://skmtc.dev/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.dev/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/botbrains-io/support-api/revisions/d53eac07ba68/schema)