---
title: "Show Settings"
method: GET
path: "/api/v2/account/settings"
tags: ["Account Settings"]
---

# Show Settings

`GET /api/v2/account/settings`

Shows the settings that are available for the account.

#### Allowed For

* Agents

## Response `200`

Success response

- AccountSettingsResponse
  - `settings` AccountSettingsObject
    - `active_features` AccountSettingsActiveFeaturesObject — The active features for an account. See [Active Features](#active-features)
      - `agent_forwarding` boolean
      - `allow_ccs` boolean
      - `allow_email_template_customization` boolean
      - `automatic_answers` boolean
      - `bcc_archiving` boolean
      - `benchmark_opt_out` boolean
      - `business_hours` boolean
      - `chat` boolean
      - `chat_about_my_ticket` boolean
      - `csat_reason_code` boolean
      - `custom_dkim_domain` boolean
      - `customer_context_as_default` boolean
      - `customer_satisfaction` boolean
      - `dynamic_contents` boolean
      - `explore` boolean
      - `explore_on_support_ent_plan` boolean
      - `explore_on_support_pro_plan` boolean
      - `facebook` boolean
      - `facebook_login` boolean
      - `fallback_composer` boolean
      - `forum_analytics` boolean
      - `good_data_and_explore` boolean
      - `google_login` boolean
      - `is_abusive` boolean
      - `light_agents` boolean
      - `markdown` boolean
      - `on_hold_status` boolean
      - `organization_access_enabled` boolean
      - `rich_content_in_emails` boolean
      - `sandbox` boolean
      - `satisfaction_prediction` boolean
      - `suspended_ticket_notification` boolean
      - `ticket_forms` boolean
      - `ticket_tagging` boolean
      - `topic_suggestion` boolean
      - `twitter` boolean
      - `twitter_login` boolean
      - `user_org_fields` boolean
      - `user_tagging` boolean
      - `voice` boolean
    - `agents` AccountSettingsAgentObject — Configuration for the agent workspace. See [Agents](#agents)
      - `agent_home` boolean
      - `agent_workspace` boolean
      - `aw_self_serve_migration_enabled` boolean
      - `focus_mode` boolean
      - `idle_timeout_enabled` boolean
      - `unified_agent_statuses` boolean
    - `api` AccountSettingsApiObject — API configuration options. See [API](#api)
      - `accepted_api_agreement` boolean
      - `api_password_access` string
      - `api_token_access` string
    - `apps` AccountSettingsAppsObject — Apps configuration options. See [Apps](#apps)
      - `create_private` boolean
      - `create_public` boolean
      - `use` boolean
    - `billing` AccountSettingsBillingObject — Billing configuration options. See [Billing](#billing)
      - `backend` string
    - `branding` AccountSettingsBrandingObject — Branding settings. See [Branding](#branding)
      - `favicon_url` string, nullable
      - `header_color` string
      - `header_logo_url` string, nullable
      - `page_background_color` string
      - `tab_background_color` string
      - `text_color` string
    - `brands` AccountSettingsBrandsObject — Brand settings. See [Brands](#brands)
      - `default_brand_id` integer
      - `require_brand_on_new_tickets` boolean
    - `cdn` AccountSettingsCdnObject — CDN settings
      - `cdn_provider` string
      - `fallback_cdn_provider` string
      - `hosts` object[]
        - `name` string
        - `url` string
    - `chat` AccountSettingsChatObject — Zendesk Chat settings. See [Chat](#chat)
      - `available` boolean
      - `enabled` boolean
      - `integrated` boolean
      - `maximum_request_count` integer
      - `welcome_message` string
    - `cross_sell` AccountSettingsCrossSellObject — Cross Sell settings
      - `show_chat_tooltip` boolean
      - `xsell_source` string, nullable
    - `email` AccountSettingsEmailObject — Email settings
      - `accept_wildcard_emails` boolean
      - `custom_dkim_domain` boolean
      - `email_sender_authentication` boolean — Whether incoming email is subjected to sender authentication checks (SPF, DKIM)
      - `email_sender_authentication_profile` 'default' | 'enhanced' — The sender authentication profile in use.
      - `email_status` boolean — Whether email status and delivery information is shown in the Agent Workspace
      - `email_template_photos` boolean
      - `email_template_section` boolean
      - `gmail_actions` boolean
      - `modern_email_template` boolean
      - `no_mail_delimiter` boolean
      - `personalized_replies` boolean
      - `send_gmail_messages_via_gmail` boolean
    - `google_apps` AccountSettingsGoogleAppsObject — Google Apps configuration. See [G Suite](#g-suite)
      - `has_google_apps` boolean
      - `has_google_apps_admin` boolean
    - `groups` AccountSettingsGroupObject — Group configuration
      - `check_group_name_uniqueness` boolean
    - `limits` AccountSettingsLimitsObject — Account limits configuration. See [Limits](#limits)
      - `attachment_size` integer
    - `localization` AccountSettingsLocalizationObject — Internationalization configuration settings. See [Localization](#localization)
      - `locale_ids` integer[]
    - `lotus` AccountSettingsLotusObject — Support UI settings. See [Lotus](#lotus)
      - `pod_id` integer
      - `prefer_lotus` boolean
      - `reporting` boolean
    - `metrics` AccountSettingsMetricsObject — Account metrics settings. See [Metrics](#metrics)
      - `account_size` string
    - `onboarding` AccountSettingsOnboardingObject — Onboarding settings
      - `checklist_onboarding_version` integer
      - `onboarding_segments` string, nullable
      - `product_sign_up` string, nullable
    - `routing` AccountSettingsRoutingObject — Configuration for routing. See [Routing](#routing)
      - `autorouting_tag` string
      - `enabled` boolean
      - `max_email_capacity` integer
      - `max_messaging_capacity` integer
      - `reassignment_messaging_enabled` boolean
      - `reassignment_messaging_timeout` integer
      - `reassignment_talk_timeout` integer
    - `rule` AccountSettingsRuleObject — Rules settings for triggers, macros, views, and automations. See [Rules](#rules)
      - `macro_most_used` boolean
      - `macro_order` string
      - `skill_based_filtered_views` object[]
      - `using_skill_based_routing` boolean
    - `side_conversations` AccountSettingsSideConversationsObject — Side conversations settings
      - `email_channel` boolean
      - `msteams_channel` boolean
      - `show_in_context_panel` boolean
      - `slack_channel` boolean
      - `tickets_channel` boolean
    - `statistics` AccountSettingsStatisticsObject — Account statistics settings. See [Statistics](#statistics)
      - `forum` boolean
      - `rule_usage` boolean
      - `search` boolean
    - `ticket_form` AccountSettingsTicketFormObject — Ticket form settings. See [Ticket Form](#ticket-form)
      - `raw_ticket_forms_instructions` string
      - `ticket_forms_instructions` string
    - `tickets` AccountSettingsTicketObject — Ticket settings. See [Tickets](#tickets)
      - `accepted_new_collaboration_tos` boolean
      - `agent_collision` boolean
      - `agent_invitation_enabled` boolean
      - `agent_ticket_deletion` boolean
      - `allow_group_reset` boolean
      - `assign_default_organization` boolean
      - `assign_tickets_upon_solve` boolean
      - `auto_translation_enabled` boolean
      - `auto_updated_ccs_followers_rules` boolean
      - `chat_sla_enablement` boolean
      - `collaboration` boolean
      - `comments_public_by_default` boolean
      - `default_solved_ticket_reassignment_strategy` string
      - `email_attachments` boolean
      - `emoji_autocompletion` boolean
      - `follower_and_email_cc_collaborations` boolean
      - `has_color_text` boolean
      - `is_first_comment_private_enabled` boolean
      - `light_agent_email_ccs_allowed` boolean
      - `list_empty_views` boolean
      - `list_newest_comments_first` boolean
      - `markdown_ticket_comments` boolean
      - `maximum_personal_views_to_list` integer
      - `modern_ticket_reassignment` boolean
      - `private_attachments` boolean
      - `rich_text_comments` boolean
      - `show_modern_ticket_reassignment` boolean
      - `status_hold` boolean
      - `tagging` boolean
      - `using_skill_based_routing` boolean
    - `twitter` AccountSettingsTwitterObject — X (formerly Twitter) settings. See [X](#x-formerly-twitter)
      - `shorten_url` string
    - `user` AccountSettingsUserObject — User settings. See [Users](#users)
      - `agent_created_welcome_emails` boolean
      - `end_user_phone_number_validation` boolean
      - `have_gravatars_enabled` boolean
      - `language_selection` boolean
      - `multiple_organizations` boolean
      - `tagging` boolean
      - `time_zone_selection` boolean
    - `voice` AccountSettingsVoiceObject — Zendesk Talk settings. See [Voice](#voice)
      - `agent_confirmation_when_forwarding` boolean
      - `agent_wrap_up_after_calls` boolean
      - `enabled` boolean
      - `logging` boolean
      - `maximum_queue_size` integer
      - `maximum_queue_wait_time` integer
      - `only_during_business_hours` boolean
      - `outbound_enabled` boolean
      - `recordings_public` boolean
      - `uk_mobile_forwarding` boolean

---

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