--- title: "Changes to Update Ticket" method: PUT path: "/api/v2/tickets/{ticket_id}" --- # Changes to Update Ticket `PUT /api/v2/tickets/{ticket_id}` > Every recorded change to this operation, newest first. > 29 revisions in range; 1 not diffed. ## Timeline Changed in 9 of 29 revisions. - **2026-05-13** `d53eac07ba68`: 1 breaking, 1 info - **2026-01-27** `3afbc34a07aa`: 4 breaking - **2025-12-09** `ac78d8660e75`: 1 breaking, 1 info - **2025-12-09** `1690b37f3321`: 1 breaking, 1 info - **2025-12-09** `7d50c5ac9276`: 1 info - **2025-12-09** `64859fd9c8bf`: 2 breaking - **2025-06-13** `4085d8c72c5c`: 16 breaking - **2025-06-13** `b8e38c7853bb`: 7 breaking, 21 warning - **2025-06-13** `4799eea0d139`: 13 warning, 2 info ## Changes - **2026-05-13** `d53eac07ba68`: 1 breaking, 1 info - added `#/components/schemas/WebhookEvent` to the `audit/events/items/` response property `oneOf` list for the response status `200` - added `WebhookEvent` discriminator mapping keys to the `audit/events/items/` response property for the response status `200` - **2026-01-27** `3afbc34a07aa`: 4 breaking - the `audit/events/items/oneOf[#/components/schemas/OfferedToEvent]/allOf[subschema #2]/skills/items/attribute_id` response's property type changed from `integer` to `string`, and format from no format to `uuid` for status `200` - the `audit/events/items/oneOf[#/components/schemas/OfferedToEvent]/allOf[subschema #2]/skills/items/id` response's property type changed from `integer` to `string`, and format from no format to `uuid` for status `200` - the `audit/events/items/oneOf[#/components/schemas/SkillAssignedEvent]/allOf[subschema #2]/attribute_values/items/attribute_id` response's property type changed from `integer` to `string`, and format from no format to `uuid` for status `200` - the `audit/events/items/oneOf[#/components/schemas/SkillAssignedEvent]/allOf[subschema #2]/attribute_values/items/id` response's property type changed from `integer` to `string`, and format from no format to `uuid` for status `200` - **2025-12-09** `ac78d8660e75`: 1 breaking, 1 info - response property `ticket/custom_fields/items/value` list-of-types was widened by adding types `number` to media type `application/json` of response `200` - request property `ticket/custom_fields/items/value` list-of-types was widened by adding types `number` to media type `application/json` - **2025-12-09** `1690b37f3321`: 1 breaking, 1 info - response property `ticket/custom_fields/items/value` list-of-types was widened by adding types `array` to media type `application/json` of response `200` - request property `ticket/custom_fields/items/value` list-of-types was widened by adding types `array` to media type `application/json` - **2025-12-09** `7d50c5ac9276`: 1 info - request property `ticket/custom_fields/items/value` list-of-types was widened by adding types `boolean and integer` to media type `application/json` - **2025-12-09** `64859fd9c8bf`: 2 breaking - the response property `ticket/custom_fields/items/value` became nullable for the status `200` - response property `ticket/custom_fields/items/value` list-of-types was widened by adding types `boolean and integer` to media type `application/json` of response `200` - **2025-06-13** `4085d8c72c5c`: 16 breaking - the `audit/events/items/oneOf[#/components/schemas/ChatEndedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatEndedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatEndedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatEndedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatStartedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatStartedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatStartedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/ChatStartedEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/CommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/CommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/CommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/CommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/VoiceCommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/VoiceCommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentBaseObject]/width` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/VoiceCommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/height` response's property type changed from `string` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/VoiceCommentEvent]/allOf[subschema #2]/attachments/items/allOf[#/components/schemas/AttachmentThumbnails]/thumbnails/items/width` response's property type changed from `string` to `integer` for status `200` - **2025-06-13** `b8e38c7853bb`: 7 breaking, 21 warning - the `audit/events/items/oneOf[#/components/schemas/CcEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/FollowerNotificationEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/NotificationEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/NotificationWithCcsEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/OrganizationSubscriptionNotificationEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/SmsNotificationEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - the `audit/events/items/oneOf[#/components/schemas/TweetEvent]/allOf[subschema #2]/recipients/items/` response's property type changed from `object` to `integer` for status `200` - removed the optional property `audit/events/items/oneOf[#/components/schemas/CcEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/CcEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/CcEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/FollowerNotificationEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/FollowerNotificationEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/FollowerNotificationEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationWithCcsEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationWithCcsEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/NotificationWithCcsEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/OrganizationSubscriptionNotificationEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/OrganizationSubscriptionNotificationEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/OrganizationSubscriptionNotificationEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/SmsNotificationEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/SmsNotificationEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/SmsNotificationEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/TweetEvent]/allOf[subschema #2]/recipients/items/delivery_status` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/TweetEvent]/allOf[subschema #2]/recipients/items/email_address` from the response with the `200` status - removed the optional property `audit/events/items/oneOf[#/components/schemas/TweetEvent]/allOf[subschema #2]/recipients/items/user_id` from the response with the `200` status - **2025-06-13** `4799eea0d139`: 13 warning, 2 info - removed the request property `ticket/custom_fields/items/active` - removed the request property `ticket/custom_fields/items/custom_field_options` - removed the request property `ticket/custom_fields/items/description` - removed the request property `ticket/custom_fields/items/key` - removed the request property `ticket/custom_fields/items/position` - removed the request property `ticket/custom_fields/items/raw_description` - removed the request property `ticket/custom_fields/items/raw_title` - removed the request property `ticket/custom_fields/items/regexp_for_validation` - removed the request property `ticket/custom_fields/items/relationship_filter` - removed the request property `ticket/custom_fields/items/relationship_target_type` - removed the request property `ticket/custom_fields/items/tag` - removed the request property `ticket/custom_fields/items/title` - removed the request property `ticket/custom_fields/items/type` - added the new optional request property `ticket/custom_fields/items/value` - the request optional property `ticket/custom_fields/items/id` became not read-only --- [Operation](https://skmtc.dev/botbrains-io/apis/support-api/docs/api/v2/tickets/:ticket_id/put.md) - [API](https://skmtc.dev/botbrains-io/apis/support-api.md) - [Page](https://skmtc.dev/botbrains-io/apis/support-api/changes/api/v2/tickets/:ticket_id/put)