---
title: "Get ticket"
method: GET
path: "/api/tickets/{ticketId}"
tags: ["ApiHelpdeskTickets"]
---

# Get ticket

`GET /api/tickets/{ticketId}`

## Path parameters

- `ticketId` string, uuid, required

## Response `200`

Success

- HelpdeskTicket
  - `id` string, uuid
  - `number` integer
  - `header` string, nullable
  - `created` string, date-time
  - `updated` string, date-time
  - `status` 0 | 1 | 2
  - `userId` string, nullable
  - `externalRequestId` string, nullable
  - `telegramUserId` integer, nullable
  - `source` string, nullable
  - `lastMessage` string, nullable
  - `history` HelpdeskTicketMessage[], nullable
    - `id` string, uuid
    - `message` string, nullable
    - `isReply` boolean
    - `created` string, date-time
    - `helpdeskTicket` HelpdeskTicket — recursive
    - `files` File[], nullable
      - `id` string, uuid
      - `extension` string, nullable
      - `data` string, byte, nullable
      - `messageId` string, uuid, nullable
      - `message` HelpdeskTicketMessage — recursive
      - `telegramFileId` string, nullable
      - `telegramFileUniqueId` string, nullable
      - `isTelegramAttachment` boolean

---

[API](https://skmtc.dev/binibit/apis/webapp.md) · [All operations](https://skmtc.dev/binibit/apis/webapp/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/binibit/webapp/revisions/975d0a2e9e7d/schema)