---
title: "Create support ticket"
method: POST
path: "/ticket/create"
tags: ["Support"]
---

# Create support ticket

`POST /ticket/create`

## Request

- Base URL: `https://demo.onlinebillingform.com/api/v2`
- URL: `https://demo.onlinebillingform.com/api/v2/ticket/create`
- Auth: HTTP bearer
- TypeScript: <https://skmtc.dev/billingserv/apis/billingserv-api-v2/docs/ticket/create/post.ts> (a function with typed inputs; its response is checked against the schema)

Use this BillingServ API endpoint to create support ticket. Review the response for the operation result or validation errors.

## Request body

- object
  - `subject` string, required: Ticket subject. Letters, numbers, spaces, and basic punctuation only.
  - `user_id` integer, required: ID of the customer the ticket belongs to.
  - `message` string, required: Initial ticket message. Standard rich text formatting is allowed; emojis and unsupported HTML tags are rejected.
  - `support_department` string, required: Support department the ticket is filed under. Required when departments are configured.
  - `priority` 'low' | 'medium' | 'high' | 'emergency'
  - `status` 'open' | 'pending' | 'close' | 'awaiting_reply'
  - `assignee_by` integer: Staff user ID to assign the ticket to.

## Response `200`

OK

- ApiResponse
  - `success` boolean

## Other responses

- `401`: Missing or invalid API key
- `403`: Authenticated key does not have permission for this endpoint
- `422`: Validation error

## Changes

- **2026-08-22** `6b9208b64456`: 6 info
  - added the optional property `code` to the response with the `401` status
  - added the optional property `code` to the response with the `403` status
  - added the optional property `code` to the response with the `422` status
  - added the optional property `request_id` to the response with the `401` status
  - …2 more

[Operation history](https://skmtc.dev/billingserv/apis/billingserv-api-v2/changes/ticket/create/post.md)

---

[API](https://skmtc.dev/billingserv/apis/billingserv-api-v2.md) - [All operations](https://skmtc.dev/billingserv/apis/billingserv-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/billingserv/apis/billingserv-api-v2/revisions/232ab5ca8413?raw)