---
title: "Reply To Ticket"
method: POST
path: "/tickets/{ticket_id}/reply"
tags: ["support"]
---

# Reply To Ticket

`POST /tickets/{ticket_id}/reply`

## Request

- The document declares no server URL.
- Auth: API key in header `X-API-Key`
- TypeScript: <https://skmtc.dev/bedolagam/apis/remnawave-bot-admin-api/docs/tickets/:ticket_id/reply/post.ts> (a function with typed inputs; its response is checked against the schema)

Отправка ответа на тикет поддержки.

## Path parameters

- `ticket_id` integer, required

## Request body

- TicketReplyRequest
  - `message_text` string, nullable
  - `media_type` string, nullable: Тип медиа (photo, video, document, voice и т.д.)
  - `media_file_id` string, nullable
  - `media_caption` string, nullable

## Response `201`

Successful Response

- TicketReplyResponse
  - `ticket` AppWebapiSchemasTicketsTicketResponse, required
    - `id` integer, required
    - `user_id` integer, required
    - `title` string, required
    - `status` string, required
    - `priority` string, required
    - `created_at` string, date-time, required
    - `updated_at` string, date-time, required
    - `closed_at` string, date-time, nullable
    - `user_reply_block_permanent` boolean, required
    - `user_reply_block_until` string, date-time, nullable
    - `messages` AppWebapiSchemasTicketsTicketMessageResponse[]
      - `id` integer, required
      - `user_id` integer, required
      - `message_text` string, required
      - `is_from_admin` boolean, required
      - `has_media` boolean, required
      - `media_type` string, nullable
      - `media_file_id` string, nullable
      - `media_caption` string, nullable
      - `created_at` string, date-time, required
  - `message` AppWebapiSchemasTicketsTicketMessageResponse, required
    - `id` integer, required
    - `user_id` integer, required
    - `message_text` string, required
    - `is_from_admin` boolean, required
    - `has_media` boolean, required
    - `media_type` string, nullable
    - `media_file_id` string, nullable
    - `media_caption` string, nullable
    - `created_at` string, date-time, required

## Other responses

- `422`: Validation Error

## Changes

- **2026-11-03** `2360876ff9c5`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/bedolagam/apis/remnawave-bot-admin-api/changes/tickets/:ticket_id/reply/post.md)

---

[API](https://skmtc.dev/bedolagam/apis/remnawave-bot-admin-api.md) - [All operations](https://skmtc.dev/bedolagam/apis/remnawave-bot-admin-api/llms.txt) - [OpenAPI document](https://skmtc.dev/bedolagam/apis/remnawave-bot-admin-api/revisions/2360876ff9c5?raw)