---
title: "Create a general incident linked to a travel claim."
method: POST
path: "/insurance/travel/v2/claims/{claim_id}/general_incidents"
---

# Create a general incident linked to a travel claim.

`POST /insurance/travel/v2/claims/{claim_id}/general_incidents`

## Request

- Base URL: `https://sandbox.api.axapartners.com`
- URL: `https://sandbox.api.axapartners.com/insurance/travel/v2/claims/{claim_id}/general_incidents`
- Auth: OAuth 2
  - Client credentials
  - Token URL: `https://sandbox.auth.api.axapartners.com/oauth/token` scopes: `urn:axa.partners.insurance.travel.claims.write`

Cf. summary

## Path parameters

- `claim_id` string, required: Claim identifier.

## Headers

- `x-tenant-id` string
- `x-environment` 'test' | 'preprod' | 'prod'

## Request body

- object
  - `incident_id` string: Identifier of the incident.
  - `planned_trip_id` string, required: Identifier of the planned trip where the incident occurred.
  - `circumstance` object, required: Circumstance information that lead to the incident creation.
    - `type` 'AIRFARE_INCREASE' | 'ASSISTANCE_TO_INSURED_HOME' | 'AVALANCHE_OR_LANDSLIDE_CLOSURE' | 'BEST_PRICE_PROTECTION' | 'BICYCLE' | 'CARD_MISUSE' | 'CATASTROPHE_COVER' | 'CAR_RENTAL_COVER' | 'COPYRIGHTS_CONFLICTS' | 'CREDIT_CARD_PROTECTION_ASSISTANCE' | 'CRUISE_COVER' | 'CYBER_MOBBING' | 'DETENTION_DUE_TO_QUARANTINE' | 'EMERGENCY_COURIER_EXPENSES' | 'EXCESS_COVER' | 'EXTENDED_WARRANTY' | 'GOLFING_RESPONSIBILITY' | 'HIJACK' | 'HOLE_IN_ONE' | 'ID_THEFT_ASSISTANCE' | 'INSURANCE_WAIVER_FOR_SNOW_MOBILES' | 'KENNEL_AND_CATTERY' | 'KEYS_AND_PAPERS' | 'LATE_ARRIVAL' | 'LEGAL_EXPENSES' | 'LOCK_AND_KEY' | 'NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT' | 'PERSONAL_LIABILITY' | 'PET_CARE' | 'POLLUTION_COMPENSATION' | 'STOLEN_BANK_CREDIT_CARD_ACCOUNT' | 'STOLEN_IDENTITY' | 'SUN_GUARANTEE' | 'SUPPLEMENTARY_LIABILITY_INSURANCE' | 'TENANCY_LIABILITY' | 'TICKET_CANCELLATION' | 'TRAVEL_ASSISTANCE' | 'VEHICLE', required: Type of general incident. | Type | Description | | ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | AIRFARE_INCREASE | Reimbursement of airfares. | | ASSISTANCE_TO_INSURED_HOME | Assistance covered to the immediate family members in case of illness when insured is away from home. | | AVALANCHE_OR_LANDSLIDE_CLOSURE | Additional travel and accommodation expenses if the ski resort is blocked or scheduled public transport is cancelled following an avalanche or landslide. | | BEST_PRICE_PROTECTION | A refund of the difference between the original price paid for an eligible item and the reduced selling price for the identical eligible item found at any store within 30 days of purchase. | | BICYCLE | Cover for costs incurred for travel or repair to bicyle away from home | | CARD_MISUSE | Reimbursement of costs following the unauthorized and fraudulent use of the insured's lost or stolen covered card for which they are legally responsible and for which the bank or credit card company refuse to reimburse them. | | CATASTROPHE_COVER | Reimbursement of irrecoverable travel or accommodation costs incurred to continue with a trip or, if the trip cannot be continued for the insured's return home if the insured is forced to move from their pre-booked accommodation as a result of a catastrophe. | | CAR_RENTAL_COVER | Cover for costs incurred to damage to parts of a rental car for which the customer is renting | | COPYRIGHTS_CONFLICTS | Assistance for insured in the cases of copyright infringement on the Internet | | CREDIT_CARD_PROTECTION_ASSISTANCE | Information about the procedure to block and renew the credit card. | | CRUISE_COVER | Costs reimbursed for unused parts of a booked cruise holiday | | CYBER_MOBBING | Assistance to insured due to cyber mobbing | | DETENTION_DUE_TO_QUARANTINE | Compensation of costs incurred where the customer is quarantined on arrival due to illness | | EMERGENCY_COURIER_EXPENSES | Reimbursement of courier expenses to transport an urgent message. | | EXCESS_COVER | Costs to refund any excess charged on a home or car insurance policy in relation to damage occurred in country of residence and the claim under that policy | | EXTENDED_WARRANTY | Repair costs of an eligible item after mechanical breakdown during the extended warranty period. | | GOLFING_RESPONSIBILITY | Costs towards legal costs required to defined action of a third a party against the insured for damage / injury | | HIJACK | Benefit payment per consecutive 24 hours the insured is detained in a hijacking. | | HOLE_IN_ONE | Reimbursement of bar expenses if the insured shoots a hole-in-one during a golf game on a trip. | | ID_THEFT_ASSISTANCE | Information about the procedure to renew the ID. | | INSURANCE_WAIVER_FOR_SNOW_MOBILES | Covers the accidental damage for the snow mobiles hired by insured. | | KENNEL_AND_CATTERY | Reimbursement of additional kennel/cattery fees incurred for every complete 24 hour period the insured is delayed after receiving in-patient hospital whilst on a trip. | | KEYS_AND_PAPERS | Replacement costs for covered keys and lock following theft of the keys by assault or break in. | | LATE_ARRIVAL | Reimbursement of irrecoverable unused travel, accommodation and other pre-paid costs if the trip starts later than originally planned. | | LEGAL_EXPENSES | Reimbursement of legal costs to pursue a civil action for compensation following a covered event occurring on a trip. | | LOCK_AND_KEY | Costs incurred to replace locks and keys that are lost or stolen | | NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT | New Zealand road traffic accident benefit | | PERSONAL_LIABILITY | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of a covered event occurring on a trip. | | PET_CARE | Reimbursement of costs related to a pet following illness or injury of the pet. | | POLLUTION_COMPENSATION | Reimbursement of irrecoverable unused travel, accommodation and other pre-paid costs if the trip must be unavoidably curtailed due to pollution on the destination site. | | STOLEN_BANK_CREDIT_CARD_ACCOUNT | Assistance to insured due to theft of bank account details / card number / passwords / codes / pins and tans (including login data of customer accounts in which payment detail are stored). | | STOLEN_IDENTITY | Theft of identity where its stolen for illegal gains / obtaining bank loans, etc. | | SUN_GUARANTEE | Benefit payment for rain occurring for more than 4 hours a day during half of the stay. | | SUPPLEMENTARY_LIABILITY_INSURANCE | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of an accident in a hire car. | | TENANCY_LIABILITY | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of a covered event occurring on a trip. | | TICKET_CANCELLATION | Reimbursement of unused irrecoverable tickets. | | TRAVEL_ASSISTANCE | Assistance with the sub guarantees. | | VEHICLE | Costs incurred to repatriate the vehicle. |
    - `has_an_accident` boolean: State whether the incident includes an accident.
    - `official_report` object: Information related to the official report.
      - `has_a_report_made` boolean, required: Indicates if a report was made to the official or the agency.
      - `reported_to` string: To whom the report was made. **N.B. This property is required if _has_a_report_made_ is equal to _true_.**
      - `reported_at` string, date-time: Date on which the incident was reported. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). **N.B. This property is required if _has_a_report_made_ is equal to _true_.**
      - `report_id` string: Identifier of the report document.
      - `reason_report_not_submitted` string: Reason for not submitting the report to any official. **N.B. This property is required if _has_a_report_made_ is equal to _false_.**
    - `description` string: Details about the circumstance surrounding the claim.
    - `legal_expenses` object: Additional information required in case of legal expenses. **N.B. Required if the _type_ is equal to _LEGAL_EXPENSES_.**
      - `medical_diagnosis` string, required: Medical diagnosis made to the person that was injured by the claimant.
      - `injured_id` string, required: Identifier of the person that were injured by the claimant.
      - `has_contacted_attorney` boolean, required: Indicates if the claimant has halready contacted an attorney before contacting AXA Assistance.
      - `attorney_id` string: Identifier of the attorney. **N.B. Required if _has_contacted_attorney_ is equal to _true_.**
      - `case_reference` string: Reference of the case. **N.B. Required if the _attorney_id_ is fulfilled.**
    - `personal_liability` object: Additional information required in case of personal liability. **N.B. Required if the _type_ is equal to _PERSONAL_LIABILITY_.**
      - `third_party_id` string: Identifier of the third party involved in the personal liability incident.
      - `has_perceived_liability` boolean, required: Indicates that the claimant feel guilty for what happened.
      - `has_promised_to_reimbursed` boolean, required: Indicates if the claimant has committed to reimbursed (or have already reimbursed) the third party.
    - `involved_person` object[]: List of the involved person in the incident.
      - `involved_person_id` string, required: Identifier of the involved person.
      - `role` 'ASSESSMENT_SOURCE' | 'ASSESSOR' | 'OTHER' | 'PASSENGER' | 'THIRD_PARTY_DRIVER' | 'WITNESS', required: Role of the involved person in the incident.
      - `additional_information` string: Any additional information on the involved person that can help to understand the incident.
  - `external_claims` object[]: List of external claims related to this incident and submitted to other insurance company.
    - `company_type` 'CARRIER' | 'INSURER' | 'OTHER', required: Type of the company to which the client sent the claim.
    - `company_name` string, required: Name of the company to which the client sent the claim.
    - `status` 'OPEN' | 'CLOSED', required: Current status of the external claim. It can be: - OPEN: Some action are still waiting to be done; - CLOSED: All the actions are settled.
    - `has_received_compensation` boolean: Indicates if the claimant has received a compensation for this claim. **N.B. Required if _status_ is equal to _CLOSED_**.
    - `compensation_amount` object: Amount of the compensation received. **N.B. Required if _has_received_compensation_ is equal to _true_**.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
  - `expenses` object[]: List of expenses involved in the incident.
    - `expense_id` string: Identifier of the expense.
    - `external_expense_id` string: External identifier of the expense.
    - `claimant_id` string, required: Identifier of the involved person who made the expense.
    - `description` string, required: Description of the expense.
    - `categorization` 'ACCOMMODATION_OF_INSURED_PERSON' | 'ADDITIONAL_ACCOMMODATION_CHARGES' | 'ADULT' | 'AIRFARE_INCREASE' | 'AIRLINE' | 'AIRLINE_INWARD' | 'AIRLINE_OUTWARD' | 'ALONE_ABROAD_COMPANION_NON_INSURED' | 'APPOINTMENT_OF_REMOVAL_COMPANIES' | 'ASSISTANCE_TO_INSURED_HOME' | 'ATM_ASSAULT' | 'AVALANCHE_OR_LANDSLIDE_CLOSURE' | 'BAGGAGE' | 'BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES' | 'BASIC_CARE' | 'BEST_PRICE_PROTECTION' | 'BICYCLE' | 'BREAKDOWN_SERVICE_AND_TOWING' | 'BUSINESS_COLLEAGUE_REPLACEMENT' | 'BUSINESS_DOCUMENT_REPLACEMENT' | 'BUSINESS_MONEY' | 'BUSINESS_SAMPLES' | 'CANCELLATION' | 'CANCELLATION_INWARD' | 'CANCELLATION_OUTWARD' | 'CAR_HIRE_KEY_COVER' | 'CARD_FRAUD' | 'CARD_MISUSE' | 'CARE_ARRANGEMENT' | 'CARE_TRAINING' | 'CASH_ADULT' | 'CASH_ADVANCE_FOR_MEDICAL_EXPENSES' | 'CASH_CHILD' | 'CATASTROPHE_COVER' | 'CHILD' | 'CHILDCARE_EQUIPMENT' | 'CLEANING' | 'COLLISION_DAMAGE_WAIVER' | 'COMPLICATION_OF_PREGNANCY' | 'COMPUTER_EQUIPMENT' | 'CONSULTATION' | 'CONVALESCENCE_BENEFIT' | 'CORPORATE_MOBILITY' | 'COSMETICS' | 'CREDIT_CARD_PROTECTION_ASSISTANCE' | 'CREMATION_COSTS' | 'CURTAILMENT' | 'CYBER_CLEANING' | 'DAMAGED_OWNED_SPECIALISED_SPORTS_EQUIPMENT' | 'DAMAGED_OWNED_WINTERSPORT_EQUIPMENT' | 'DAY_AND_NIGHT_WATCH' | 'DEATH_ADULT' | 'DEATH_ALONE_ABROAD_NON_INSURED' | 'DEATH_CHILD' | 'DEATH_ELDERLY' | 'DELAY_INWARD' | 'DELAY_OUTWARD' | 'DELAYED_BAGGAGE' | 'DELAYED_BUSINESS_EQUIPMENT' | 'DELAYED_GOLF_EQUIPMENT' | 'DELAYED_SPECIALISED_SPORTS_EQUIPMENT' | 'DELAYED_WINTERSPORTS_EQUIPMENT' | 'DENTAL_EXPENSES' | 'DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR' | 'DRIVING_AND_SHOPPING_AND_ACCOMPANIMENT' | 'EARLY_REPATRIATION_OF_NON_INSURED' | 'EMERGENCY_ALARM' | 'EMERGENCY_COURIER_EXPENSES' | 'EMERGENCY_RETURN_HOME' | 'END_SUPPLIER_FAILURE' | 'EVACUATION_OF_INSURED_PERSON' | 'EXCESS_COVER' | 'EXTENDED_DELAYED_BAGGAGE' | 'EXTENDED_STAY_NON_INSURED' | 'EXTENDED_WARRANTY' | 'FINDING_AND_SHIPPING_SPARE_PARTS' | 'FRAUDULENT_USE' | 'FUNERAL_COSTS' | 'GADGET_COVER' | 'GOLF_EQUIPMENT' | 'GREEN_FEES' | 'GROUND_TRANSPORT' | 'GROUND_TRANSPORT_INWARD' | 'GROUND_TRANSPORT_OUTWARD' | 'HANDBAG_OR_WALLET' | 'HANDYMAN' | 'HIJACK' | 'HIRED_SPECIALISED_SPORTS_EQUIPMENT' | 'HIRED_WINTERSPORT_EQUIPMENT' | 'HOLE_IN_ONE' | 'HOME_HELP' | 'HOMECARE' | 'HOSPITAL_BENEFIT' | 'HOUSE_OR_CAR_INSURANCE' | 'HYPERBARIC_CHAMBER' | 'IDENTITY_REPORT' | 'IDENTITY_THEFT_ASSISTANCE' | 'INITIAL_TRANSPORT_TO_THE_HOSPITAL' | 'INSURANCE_WAIVER_FOR_SNOWMOBILES' | 'INSURANCE_WAIVER_FOR_TRANSPORTATION' | 'INTERPRETER' | 'INVOLUNTARY_DENIED_ACCOMODATION' | 'INVOLUNTARY_DENIED_BOARDING' | 'KENNEL_AND_CATTERY' | 'KEYS' | 'KEYS_AND_PAPERS' | 'LATE_ARRIVAL' | 'LAWYER' | 'LEGAL_ADVICE_OR_ARRANGEMENT' | 'LEGAL_EXPENSES' | 'LOCKSMITH_CHARGE' | 'LOSS_OF_HOLIDAY_EXPERIENCE_TRIPS' | 'LOSS_OF_LIMB_ADULT' | 'LOSS_OF_LIMB_CHILD' | 'LOSS_OF_LIMB_ELDERLY' | 'LOSS_OF_SIGHT_ADULT' | 'LOSS_OF_SIGHT_CHILD' | 'LOSS_OF_SIGHT_ELDERLY' | 'LOST_BAGGAGE_TRACKING' | 'LOST_CREDIT_CARD' | 'LOST_LIFT_PASS' | 'LOST_TRAVEL_DOCUMENTS' | 'MEAL_SERVICE' | 'MEDICAL_CONSULTANT' | 'MEDICAL_CONTACT_WITH_INSURED' | 'MEDICAL_COSTS_IN_HOME_COUNTRY' | 'MEDICAL_EXPENSES' | 'MEDICAL_MALPRACTICE' | 'MEDICAL_REFERRAL' | 'MEDICAL_TELECONSULTATION' | 'MEDICAL_TRANSFER' | 'MESSAGE_RELAY' | 'MISFUELING' | 'MISSED_CONNECTION_INWARD' | 'MISSED_CONNECTION_OUTWARD' | 'MISSED_EVENT' | 'MOBILE_PHONE' | 'MOBILE_PHONE_LOSS_OR_DAMAGE' | 'MONEY' | 'MOTOR_ASSISTANCE_CHARGE' | 'MUGGING' | 'NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT' | 'NURSING' | 'OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS' | 'OTHER_TRANSPORTATION_INWARD' | 'OTHER_TRANSPORTATION_OUTWARD' | 'OVER_ADULT' | 'OWNED_WINTERSPORT_EQUIPMENT' | 'PAIR_OR_SET_LIMIT' | 'PAPERS' | 'PERSON_OR_ANIMAL' | 'PERSONAL_POSSESSIONS' | 'PET_CARE' | 'PHARMACY_COSTS' | 'PHYSIOTHERAPY' | 'PISTE_CLOSURE' | 'PODIATRY' | 'POLLUTION_COMPENSATION' | 'PORTABLE_ELECTRONICS' | 'POST_MORTEM' | 'PROPERTY' | 'PROVIDE_CHILD_CARER' | 'PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT' | 'PSYCHOLOGICAL_ASSISTANCE' | 'PSYCHOLOGY' | 'PURCHASE_PROTECTION' | 'QUARANTINE' | 'REBOOKING' | 'RENTAL_VEHICLE' | 'REPATRIATION_OF_INSURED_PERSON' | 'REPATRIATION_OF_PET' | 'REPATRIATION_OF_REMAINS' | 'REPATRIATION_OF_YACHT' | 'REPLACEMENT_DENTURE' | 'REPLACEMENT_DRIVER' | 'REPLACEMENT_GLASSES_OR_LENSES' | 'REPLACEMENT_LOCK_AND_KEY' | 'REPLACEMENT_OF_HEARING_DEVICES' | 'REPLACEMENT_OF_PROTECTIVE_HELMET' | 'REPLACEMENT_PRESCRIPTIONS' | 'RETURN_HOME_OF_MINORS' | 'RETURN_PROTECTION' | 'ROADSIDE_OR_TOWING' | 'SAFE_ONLINE' | 'SCHEDULED_AIRLINE_FAILURE' | 'SEARCH_AND_RESCUE' | 'SENDING_DOCTOR_OR_AMBULANCE' | 'SHIP' | 'SHIP_INWARD' | 'SHIP_OUTWARD' | 'SHIPPING' | 'SINGLE_ARTICLE_LIMIT' | 'SKI_PACK' | 'SPECIALISED_SPORTS_EQUIPMENT' | 'SPECIALIST_DOCTOR_VISIT' | 'SPEECH_THERAPY' | 'SPORTS_FEE' | 'SUN_GUARANTEE' | 'SUPPLEMENTARY_LIABILITY_INSURANCE' | 'TELEPHONE_CHARGES' | 'TENANCY_LIABILITY' | 'THEFT' | 'THEFT_OF_HANDBAG_AND_WALLET' | 'TICKET_CANCELLATION' | 'TOTAL_DISABLEMENT_ADULT' | 'TOTAL_DISABLEMENT_CHILD' | 'TOTAL_DISABLEMENT_ELDERLY' | 'TRANSFERRED_FEE_FOR_INSURED_PERSON' | 'TRANSLATION_OF_MEDICAL_REPORT' | 'TRANSPORT' | 'TRAVEL_AND_ACCOMMODATION' | 'TRAVEL_DISRUPTION' | 'TRIP_CONTINUATION_OR_ONWARD_JOURNEY' | 'TUTOR' | 'TV_EXPENSES' | 'VALUABLES' | 'VEHICLE_GUARDING' | 'VEHICLE_RECOVERY' | 'VEHICLE_REPATRIATION_OR_ABANDONMENT' | 'VEHICLE_RETURN' | 'VET_FEES' | 'WEDDING_ATTIRE' | 'WEDDING_GIFTS' | 'WEDDING_PHOTOGRAPHS_OR_VIDEOS' | 'WEDDING_RINGS': Categorization of the expense. | Code | Description | | ------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------- | | ACCOMMODATION_OF_INSURED_PERSON | Accommodation of insured person | | ADDITIONAL_ACCOMMODATION_CHARGES | Additional Accommodation Charges | | ADULT | Adult | | AIRFARE_INCREASE | Airfare Increase | | AIRLINE | Airline | | AIRLINE_INWARD | Airline - Inward | | AIRLINE_OUTWARD | Airline - Outward | | ALONE_ABROAD_COMPANION_NON_INSURED | Alone Abroad Companion - Non Insure | | APPOINTMENT_OF_REMOVAL_COMPANIES | Appointment of removal companies | | ASSISTANCE_TO_INSURED_HOME | Assistance to Insured Home | | ATM_ASSAULT | ATM Assault | | AVALANCHE_OR_LANDSLIDE_CLOSURE | Avalanche or Landslide Closure | | BAGGAGE | Baggage | | BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES | Customer requires costs paid for bailbond / lawyers fees for covered event | | BASIC_CARE | Basic care | | BEST_PRICE_PROTECTION | Best Price Protection | | BICYCLE | Bicyle | | BREAKDOWN_SERVICE_AND_TOWING | Breakdown Service and Towing | | BUSINESS_COLLEAGUE_REPLACEMENT | Business Colleague Replacement | | BUSINESS_DOCUMENT_REPLACEMENT | Business Document Replacement | | BUSINESS_MONEY | Business Money | | BUSINESS_SAMPLES | Business Samples | | CANCELLATION | Cancellation | | CANCELLATION_INWARD | Cancellation - Inward | | CANCELLATION_OUTWARD | Cancellation - Outward | | CAR_HIRE_KEY_COVER | Car Hire Key Cover | | CARD_FRAUD | Card Fraud | | CARD_MISUSE | Card misuse | | CARE_ARRANGEMENT | Care arrangement | | CARE_TRAINING | Care training | | CASH_ADULT | Cash - Adult | | CASH_ADVANCE_FOR_MEDICAL_EXPENSES | Customer requires a cash advance for medical costs incurred as defined by policy | | CASH_CHILD | Cash - Under Adult | | CATASTROPHE_COVER | Catastrophe Cover | | CHILD | Under Adult | | CHILDCARE_EQUIPMENT | Childcare Equipment | | CLEANING | Cleaning services | | COLLISION_DAMAGE_WAIVER | Collision Damage Waiver (CDW) | | COMPLICATION_OF_PREGNANCY | Complication of Pregnancy | | COMPUTER_EQUIPMENT | Computer Equipment | | CONSULTATION | Consultation services | | CONVALESCENCE_BENEFIT | Convalescence Benefit | | CORPORATE_MOBILITY | Corporate Mobility | | COSMETICS | Cosmetics cost | | CREDIT_CARD_PROTECTION_ASSISTANCE | Credit Card Protection Assistance | | CREMATION_COSTS | Cremation Costs | | CURTAILMENT | Curtailment | | CYBER_CLEANING | Cyber Cleaning | | DAMAGED_OWNED_SPECIALISED_SPORTS_EQUIPMENT | Costs to repair customer specialised sports equipment | | DAMAGED_OWNED_WINTERSPORT_EQUIPMENT | Damaged owned wintersport equipment | | DAY_AND_NIGHT_WATCH | Day and night watch | | DEATH_ADULT | Death of a person who is adult | | DEATH_ALONE_ABROAD_NON_INSURED | Costs for a non-insured person where insured person is travelling alone | | DEATH_CHILD | Death of person who is child | | DEATH_ELDERLY | Death of person who is elder | | DELAY_INWARD | Delay - Inward | | DELAY_OUTWARD | Delay - Outward | | DELAYED_BAGGAGE | Delayed Baggage | | DELAYED_BUSINESS_EQUIPMENT | Delayed Business Equipment | | DELAYED_GOLF_EQUIPMENT | Delayed Golf Equipment | | DELAYED_SPECIALISED_SPORTS_EQUIPMENT | Delayed Specialised Sports Equipmen | | DELAYED_WINTERSPORTS_EQUIPMENT | Delayed Wintersports Equipment | | DENTAL_EXPENSES | Dental Expenses | | DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR | Dispatch Dr in Home Country for Min | | DRIVING_AND_SHOPPING_AND_ACCOMPANIMENT | Driving & Shopping & Accompaniment | | EARLY_REPATRIATION_OF_NON_INSURED | Repatriaton costs paid for a person who is not insured under the policy as defined | | EMERGENCY_ALARM | Emergency Alarm | | EMERGENCY_COURIER_EXPENSES | Emergency Courier Expenses | | EMERGENCY_RETURN_HOME | Emergency Return Home | | END_SUPPLIER_FAILURE | End Supplier Failure | | EVACUATION_OF_INSURED_PERSON | Evacuation of Insured Person | | EXCESS_COVER | Excess Cover | | EXTENDED_DELAYED_BAGGAGE | Extended delay of baggage | | EXTENDED_STAY_NON_INSURED | Extended Stay - Non Insured | | EXTENDED_WARRANTY | Extended Warranty | | FINDING_AND_SHIPPING_SPARE_PARTS | Finding and Shipping Spare Parts | | FRAUDULENT_USE | Fraudulent Use | | FUNERAL_COSTS | Funeral Costs | | GADGET_COVER | Gadget Cover | | GOLF_EQUIPMENT | Golf Equipment | | GREEN_FEES | Green Fees | | GROUND_TRANSPORT | Ground Transport | | GROUND_TRANSPORT_INWARD | Ground Transport - Inward | | GROUND_TRANSPORT_OUTWARD | Ground Transport - Outward | | HANDBAG_OR_WALLET | Handbag / Wallet | | HANDYMAN | Handyman services | | HIJACK | Hijack | | HIRED_SPECIALISED_SPORTS_EQUIPMENT | Specialised Sports Equipment Hire | | HIRED_WINTERSPORT_EQUIPMENT | Hired Wintersport Equipment | | HOLE_IN_ONE | Hole in One | | HOME_HELP | Home help | | HOMECARE | HomeCare | | HOSPITAL_BENEFIT | Hospital Benefit | | HOUSE_OR_CAR_INSURANCE | Damage to house or car while abroad | | HYPERBARIC_CHAMBER | Hyperbaric Chamber | | IDENTITY_REPORT | Identity Report | | IDENTITY_THEFT_ASSISTANCE | ID Theft Assistance | | INITIAL_TRANSPORT_TO_THE_HOSPITAL | Initial Transport to the hospital | | INSURANCE_WAIVER_FOR_SNOWMOBILES | Insurance waiver for snowmobiles | | INSURANCE_WAIVER_FOR_TRANSPORTATION | Insurance waiver for other transportation (snowmobiles etc as defined by the policy) | | INTERPRETER | Interpreter | | INVOLUNTARY_DENIED_ACCOMODATION | Loss of accommodation due to over booking | | INVOLUNTARY_DENIED_BOARDING | Involuntary Denied Boarding | | KENNEL_AND_CATTERY | Kennel and Cattery | | KEYS | Keys | | KEYS_AND_PAPERS | Keys and Papers | | LATE_ARRIVAL | Late arrival | | LAWYER | Lawyer | | LEGAL_ADVICE_OR_ARRANGEMENT | Legal Advice / Arrangement | | LEGAL_EXPENSES | Legal Expenses | | LOCKSMITH_CHARGE | Locksmith Charge | | LOSS_OF_HOLIDAY_EXPERIENCE_TRIPS | Reimbursement of costs paid for a trip due to a covered event | | LOSS_OF_LIMB_ADULT | Loss of limb of person who is Adult | | LOSS_OF_LIMB_CHILD | Loss of limb of person who is Child | | LOSS_OF_LIMB_ELDERLY | Loss of limb of person who is Elderly | | LOSS_OF_SIGHT_ADULT | Loss of sight of person who is Adult | | LOSS_OF_SIGHT_CHILD | Loss of sight of person who is Child | | LOSS_OF_SIGHT_ELDERLY | Loss of sight of person who is Elderly | | LOST_BAGGAGE_TRACKING | Lost Baggage Tracking | | LOST_CREDIT_CARD | Lost Credit Card | | LOST_LIFT_PASS | Lost lift Pass | | LOST_TRAVEL_DOCUMENTS | Lost Travel Documents | | MEAL_SERVICE | Menu service | | MEDICAL_CONSULTANT | Medical Consultant | | MEDICAL_CONTACT_WITH_INSURED | Medical Contact with Insured | | MEDICAL_COSTS_IN_HOME_COUNTRY | Medical costs in Home Country | | MEDICAL_EXPENSES | Medical Expenses | | MEDICAL_MALPRACTICE | Legal expenses due to medical malpractice | | MEDICAL_REFERRAL | Medical Referral | | MEDICAL_TELECONSULTATION | Medical Teleconsultation | | MEDICAL_TRANSFER | Medical Transfer | | MESSAGE_RELAY | Message Relay | | MISFUELING | Misfueling | | MISSED_CONNECTION_INWARD | Missed connection - Inward | | MISSED_CONNECTION_OUTWARD | Missed connection - Outward | | MISSED_EVENT | Missed Event | | MOBILE_PHONE | To record the expenses in relation to the mobile phone related aspects | | MOBILE_PHONE_LOSS_OR_DAMAGE | Repair or replacement of the mobile phone | | MONEY | Money | | MOTOR_ASSISTANCE_CHARGE | Motor Assistance Charge | | MUGGING | Mugging | | NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT | NZ RTA Benefit | | NURSING | Nursing | | OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS | Obtaining replacement Travel Docume | | OTHER_TRANSPORTATION_INWARD | Other Transportation - Inward | | OTHER_TRANSPORTATION_OUTWARD | Other Transportation - Outward | | OVER_ADULT | Over Adult | | OWNED_WINTERSPORT_EQUIPMENT | Owned Wintersport Equipment | | PAIR_OR_SET_LIMIT | Pair or Set Limit | | PAPERS | Papers | | PERSON_OR_ANIMAL | Person / Animal Liability | | PERSONAL_POSSESSIONS | Personal Possessions | | PET_CARE | Pet care | | PHARMACY_COSTS | Pharmacy Costs | | PHYSIOTHERAPY | Physiotherapy | | PISTE_CLOSURE | Piste Closure | | PODIATRY | Podiatry | | POLLUTION_COMPENSATION | Pollution Compensation | | PORTABLE_ELECTRONICS | Portable Electronics | | POST_MORTEM | Post Mortem | | PROPERTY | Property | | PROVIDE_CHILD_CARER | Arrange child care for customers child/children at home for covered event | | PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT | Psychiatric and Psycho Treat | | PSYCHOLOGICAL_ASSISTANCE | Psychological assistance | | PSYCHOLOGY | Psychology | | PURCHASE_PROTECTION | Purchase Protection | | QUARANTINE | Costs covered when customer is required to be under quarantine | | REBOOKING | Rebooking | | RENTAL_VEHICLE | Rental Vehicle | | REPATRIATION_OF_INSURED_PERSON | Repatriation of Insured Person | | REPATRIATION_OF_PET | Repatriation of Pet | | REPATRIATION_OF_REMAINS | Repatriation of Remains | | REPATRIATION_OF_YACHT | Repatriation of Yacht | | REPLACEMENT_DENTURE | Duritng a trip customer requires a replacement denture | | REPLACEMENT_DRIVER | Replacement Driver | | REPLACEMENT_GLASSES_OR_LENSES | Replacement Glasses/Lenses | | REPLACEMENT_LOCK_AND_KEY | Replacement lock/key | | REPLACEMENT_OF_HEARING_DEVICES | Replacement of Hearing Devices | | REPLACEMENT_OF_PROTECTIVE_HELMET | During the trip the customer needs a replacement protective helmet | | REPLACEMENT_PRESCRIPTIONS | Replacement Prescriptions | | RETURN_HOME_OF_MINORS | Return home of Minors | | RETURN_PROTECTION | Return Protection | | ROADSIDE_OR_TOWING | Roadside / Towing | | SAFE_ONLINE | Safe Online | | SCHEDULED_AIRLINE_FAILURE | Scheduled Airline Failure | | SEARCH_AND_RESCUE | Search and Rescue | | SENDING_DOCTOR_OR_AMBULANCE | Sending Dr / Ambulance | | SHIP | Ship | | SHIP_INWARD | Ship - Inward | | SHIP_OUTWARD | Ship - Outward | | SHIPPING | Shipping Costs | | SINGLE_ARTICLE_LIMIT | Single Article Limit | | SKI_PACK | Ski Pack | | SPECIALISED_SPORTS_EQUIPMENT | Specialised Sports Equipment | | SPECIALIST_DOCTOR_VISIT | Specialist Dr Visit | | SPEECH_THERAPY | Speech Therapy | | SPORTS_FEE | Costs reimbursed for Sports courses where customer is unable to attend due to a covered reason | | SUN_GUARANTEE | Sun Guarantee | | SUPPLEMENTARY_LIABILITY_INSURANCE | Supplementary liability Insurance | | TELEPHONE_CHARGES | Telephone Charges | | TENANCY_LIABILITY | Tenancy Liability | | THEFT | Theft | | THEFT_OF_HANDBAG_AND_WALLET | Theft of Handbag and Wallet | | TICKET_CANCELLATION | Ticket Cancellation | | TOTAL_DISABLEMENT_ADULT | Total disablement of person who is adult | | TOTAL_DISABLEMENT_CHILD | Total disablement of person who is child | | TOTAL_DISABLEMENT_ELDERLY | Total disablement of person who is Elderly | | TRANSFERRED_FEE_FOR_INSURED_PERSON | Transferred Fee for Insured Person | | TRANSLATION_OF_MEDICAL_REPORT | Translation of Medical Report | | TRANSPORT | Transport Costs | | TRAVEL_AND_ACCOMMODATION | Travel and Accommodation | | TRAVEL_DISRUPTION | Travel Disruption | | TRIP_CONTINUATION_OR_ONWARD_JOURNEY | Trip continuation / onward journey | | TUTOR | Tutor | | TV_EXPENSES | TV Expenses | | VALUABLES | Valuables | | VEHICLE_GUARDING | Vehicle Guarding | | VEHICLE_RECOVERY | Vehicle Recovery | | VEHICLE_REPATRIATION_OR_ABANDONMENT | Vehicle Repatriation or Abandonment | | VEHICLE_RETURN | Vehicle Return | | VET_FEES | Vet Fees | | WEDDING_ATTIRE | Wedding Attire | | WEDDING_GIFTS | Wedding Gifts | | WEDDING_PHOTOGRAPHS_OR_VIDEOS | Wedding Photographs Videos | | WEDDING_RINGS | Wedding Rings |
    - `purchased_location` object: Location where the expense was made.
      - `street_address` string: Street address.
      - `postal_code` string: Postal code or zip code.
      - `locality` string: Locality.
      - `country` string: Country ISO-3166-1 alpha-2 format (2 letter codes).
      - `subdivision` string: Area of the city.
      - `state` string: Label of the state.
      - `complete_address` string, required: Complete address.
    - `purchased_at` string, date-time: Date on which the expense was made. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ).
    - `payment_mode` 'CASH' | 'CHEQUE' | 'CREDIT_CARD' | 'DEBIT_CARD' | 'ELECTRONIC_TRANSFER' | 'VIRTUAL_CREDIT_CARD': Payment mode used for the purchase.
    - `price` object, required: Expense price.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
    - `ownership_proof_id` string: Identifier of the attachment that is the ownership proof. N.B. This property is required when the endpoint GET `/insurance/travel/v2/claims/{claim_id}/expected_documents` includes an item with `document_category` equal to `PROOF_OF_OWNERSHIP`.
  - `attachments` object[]: Any additional attachment that may provide additional information on the incident.
    - `attachment_id` string, required: Identifier of the attachment.
    - `name` string, required: Name of the attached document.
  - `questions_and_answers` object[]: Information related to the question and answers provided by the reporter.
    - `question_id` string, required: Identifier of the question.
    - `question_text` string, required: The text of the question.
    - `question_type` 'BOOLEAN' | 'DATE' | 'DATE_TIME' | 'DISTANCE' | 'ENUM' | 'LOCATION' | 'MONETARY_AMOUNT' | 'NUMBER' | 'STRING' | 'WEIGHT', required: The question type.
    - `priority` integer, required: The priority of the question, the lower the higher. N.B. 0 means that the question has no priority.
    - `enumeration_answers` object[]: List of the answers. Required when `question_type` is equal to `ENUM`.
      - `answer_text` string, required: The text of the answer to be displayed to the user.
      - `answer_id` string, required: Identifier of the answer.
      - `is_selected` boolean: Indicates if the answer was selected by the reporter: - true: the answer was selected by the reporter; - false: the answer wasn't selected by the reporter.
    - `answered_text` string: Text of the answer. Required when `question_type` is equal to `STRING` or `LOCATION`.
    - `answered_amount` object: Answered monetary amount. Required when `question_type` is equal to `MONETARY_AMOUNT`.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
    - `answered_distance` object: Answered distance. Required when `question_type` is equal to `DISTANCE`.
      - `value` number, required: Measured distance.
      - `unit` 'km' | 'm' | '[ft_i]', Unified Code for Units of Measure (UCUM) in case sensitive., required: Unit of the measure code. Available values: - \[ft_i]: Foot; - m: Meter; - km: Kilometer.
    - `answered_boolean` boolean: Answered boolean. Required when `question_type` is equal to `BOOLEAN`.
    - `answered_weight` object: Answered weight. Required when `question_type` is equal to `WEIGHT`.
      - `value` number, required: Measured weight.
      - `unit` 'kg' | '[lb_av]' | '[stone_av]', Unified Code for Units of Measure (UCUM) in case sensitive., required: Unit of the measure code. Available values: - kg: Kilograms; - \[lb_av]: Pound; - \[stone_av]: Stone.
    - `answered_number` number: Answered number. Required when `question_type` is equal to `NUMBER`.
    - `answered_date` string, date: Answered date. ISO 8601 format (YYYY-MM-DD). Required when `question_type` is equal to `DATE`.
    - `answered_date_time` string, date-time: Answered date-time. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). Required when `question_type` is equal to `DATE_TIME`.
  - `total_amount_claimed` object: Total amount claimed to the insurance (computed from the expenses).
    - `value` number, required: Amount, numeric, with 2 or 3 decimals.
    - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).

## Response `201`

General incident information.

- object
  - `incident_id` string: Identifier of the incident.
  - `planned_trip_id` string, required: Identifier of the planned trip where the incident occurred.
  - `circumstance` object, required: Circumstance information that lead to the incident creation.
    - `type` 'AIRFARE_INCREASE' | 'ASSISTANCE_TO_INSURED_HOME' | 'AVALANCHE_OR_LANDSLIDE_CLOSURE' | 'BEST_PRICE_PROTECTION' | 'BICYCLE' | 'CARD_MISUSE' | 'CATASTROPHE_COVER' | 'CAR_RENTAL_COVER' | 'COPYRIGHTS_CONFLICTS' | 'CREDIT_CARD_PROTECTION_ASSISTANCE' | 'CRUISE_COVER' | 'CYBER_MOBBING' | 'DETENTION_DUE_TO_QUARANTINE' | 'EMERGENCY_COURIER_EXPENSES' | 'EXCESS_COVER' | 'EXTENDED_WARRANTY' | 'GOLFING_RESPONSIBILITY' | 'HIJACK' | 'HOLE_IN_ONE' | 'ID_THEFT_ASSISTANCE' | 'INSURANCE_WAIVER_FOR_SNOW_MOBILES' | 'KENNEL_AND_CATTERY' | 'KEYS_AND_PAPERS' | 'LATE_ARRIVAL' | 'LEGAL_EXPENSES' | 'LOCK_AND_KEY' | 'NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT' | 'PERSONAL_LIABILITY' | 'PET_CARE' | 'POLLUTION_COMPENSATION' | 'STOLEN_BANK_CREDIT_CARD_ACCOUNT' | 'STOLEN_IDENTITY' | 'SUN_GUARANTEE' | 'SUPPLEMENTARY_LIABILITY_INSURANCE' | 'TENANCY_LIABILITY' | 'TICKET_CANCELLATION' | 'TRAVEL_ASSISTANCE' | 'VEHICLE', required: Type of general incident. | Type | Description | | ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | AIRFARE_INCREASE | Reimbursement of airfares. | | ASSISTANCE_TO_INSURED_HOME | Assistance covered to the immediate family members in case of illness when insured is away from home. | | AVALANCHE_OR_LANDSLIDE_CLOSURE | Additional travel and accommodation expenses if the ski resort is blocked or scheduled public transport is cancelled following an avalanche or landslide. | | BEST_PRICE_PROTECTION | A refund of the difference between the original price paid for an eligible item and the reduced selling price for the identical eligible item found at any store within 30 days of purchase. | | BICYCLE | Cover for costs incurred for travel or repair to bicyle away from home | | CARD_MISUSE | Reimbursement of costs following the unauthorized and fraudulent use of the insured's lost or stolen covered card for which they are legally responsible and for which the bank or credit card company refuse to reimburse them. | | CATASTROPHE_COVER | Reimbursement of irrecoverable travel or accommodation costs incurred to continue with a trip or, if the trip cannot be continued for the insured's return home if the insured is forced to move from their pre-booked accommodation as a result of a catastrophe. | | CAR_RENTAL_COVER | Cover for costs incurred to damage to parts of a rental car for which the customer is renting | | COPYRIGHTS_CONFLICTS | Assistance for insured in the cases of copyright infringement on the Internet | | CREDIT_CARD_PROTECTION_ASSISTANCE | Information about the procedure to block and renew the credit card. | | CRUISE_COVER | Costs reimbursed for unused parts of a booked cruise holiday | | CYBER_MOBBING | Assistance to insured due to cyber mobbing | | DETENTION_DUE_TO_QUARANTINE | Compensation of costs incurred where the customer is quarantined on arrival due to illness | | EMERGENCY_COURIER_EXPENSES | Reimbursement of courier expenses to transport an urgent message. | | EXCESS_COVER | Costs to refund any excess charged on a home or car insurance policy in relation to damage occurred in country of residence and the claim under that policy | | EXTENDED_WARRANTY | Repair costs of an eligible item after mechanical breakdown during the extended warranty period. | | GOLFING_RESPONSIBILITY | Costs towards legal costs required to defined action of a third a party against the insured for damage / injury | | HIJACK | Benefit payment per consecutive 24 hours the insured is detained in a hijacking. | | HOLE_IN_ONE | Reimbursement of bar expenses if the insured shoots a hole-in-one during a golf game on a trip. | | ID_THEFT_ASSISTANCE | Information about the procedure to renew the ID. | | INSURANCE_WAIVER_FOR_SNOW_MOBILES | Covers the accidental damage for the snow mobiles hired by insured. | | KENNEL_AND_CATTERY | Reimbursement of additional kennel/cattery fees incurred for every complete 24 hour period the insured is delayed after receiving in-patient hospital whilst on a trip. | | KEYS_AND_PAPERS | Replacement costs for covered keys and lock following theft of the keys by assault or break in. | | LATE_ARRIVAL | Reimbursement of irrecoverable unused travel, accommodation and other pre-paid costs if the trip starts later than originally planned. | | LEGAL_EXPENSES | Reimbursement of legal costs to pursue a civil action for compensation following a covered event occurring on a trip. | | LOCK_AND_KEY | Costs incurred to replace locks and keys that are lost or stolen | | NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT | New Zealand road traffic accident benefit | | PERSONAL_LIABILITY | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of a covered event occurring on a trip. | | PET_CARE | Reimbursement of costs related to a pet following illness or injury of the pet. | | POLLUTION_COMPENSATION | Reimbursement of irrecoverable unused travel, accommodation and other pre-paid costs if the trip must be unavoidably curtailed due to pollution on the destination site. | | STOLEN_BANK_CREDIT_CARD_ACCOUNT | Assistance to insured due to theft of bank account details / card number / passwords / codes / pins and tans (including login data of customer accounts in which payment detail are stored). | | STOLEN_IDENTITY | Theft of identity where its stolen for illegal gains / obtaining bank loans, etc. | | SUN_GUARANTEE | Benefit payment for rain occurring for more than 4 hours a day during half of the stay. | | SUPPLEMENTARY_LIABILITY_INSURANCE | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of an accident in a hire car. | | TENANCY_LIABILITY | Benefit payment towards compensation the insured becomes legally liable to pay as compensation as a result of a covered event occurring on a trip. | | TICKET_CANCELLATION | Reimbursement of unused irrecoverable tickets. | | TRAVEL_ASSISTANCE | Assistance with the sub guarantees. | | VEHICLE | Costs incurred to repatriate the vehicle. |
    - `has_an_accident` boolean: State whether the incident includes an accident.
    - `official_report` object: Information related to the official report.
      - `has_a_report_made` boolean, required: Indicates if a report was made to the official or the agency.
      - `reported_to` string: To whom the report was made. **N.B. This property is required if _has_a_report_made_ is equal to _true_.**
      - `reported_at` string, date-time: Date on which the incident was reported. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). **N.B. This property is required if _has_a_report_made_ is equal to _true_.**
      - `report_id` string: Identifier of the report document.
      - `reason_report_not_submitted` string: Reason for not submitting the report to any official. **N.B. This property is required if _has_a_report_made_ is equal to _false_.**
    - `description` string: Details about the circumstance surrounding the claim.
    - `legal_expenses` object: Additional information required in case of legal expenses. **N.B. Required if the _type_ is equal to _LEGAL_EXPENSES_.**
      - `medical_diagnosis` string, required: Medical diagnosis made to the person that was injured by the claimant.
      - `injured_id` string, required: Identifier of the person that were injured by the claimant.
      - `has_contacted_attorney` boolean, required: Indicates if the claimant has halready contacted an attorney before contacting AXA Assistance.
      - `attorney_id` string: Identifier of the attorney. **N.B. Required if _has_contacted_attorney_ is equal to _true_.**
      - `case_reference` string: Reference of the case. **N.B. Required if the _attorney_id_ is fulfilled.**
    - `personal_liability` object: Additional information required in case of personal liability. **N.B. Required if the _type_ is equal to _PERSONAL_LIABILITY_.**
      - `third_party_id` string: Identifier of the third party involved in the personal liability incident.
      - `has_perceived_liability` boolean, required: Indicates that the claimant feel guilty for what happened.
      - `has_promised_to_reimbursed` boolean, required: Indicates if the claimant has committed to reimbursed (or have already reimbursed) the third party.
    - `involved_person` object[]: List of the involved person in the incident.
      - `involved_person_id` string, required: Identifier of the involved person.
      - `role` 'ASSESSMENT_SOURCE' | 'ASSESSOR' | 'OTHER' | 'PASSENGER' | 'THIRD_PARTY_DRIVER' | 'WITNESS', required: Role of the involved person in the incident.
      - `additional_information` string: Any additional information on the involved person that can help to understand the incident.
  - `external_claims` object[]: List of external claims related to this incident and submitted to other insurance company.
    - `company_type` 'CARRIER' | 'INSURER' | 'OTHER', required: Type of the company to which the client sent the claim.
    - `company_name` string, required: Name of the company to which the client sent the claim.
    - `status` 'OPEN' | 'CLOSED', required: Current status of the external claim. It can be: - OPEN: Some action are still waiting to be done; - CLOSED: All the actions are settled.
    - `has_received_compensation` boolean: Indicates if the claimant has received a compensation for this claim. **N.B. Required if _status_ is equal to _CLOSED_**.
    - `compensation_amount` object: Amount of the compensation received. **N.B. Required if _has_received_compensation_ is equal to _true_**.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
  - `expenses` object[]: List of expenses involved in the incident.
    - `expense_id` string: Identifier of the expense.
    - `external_expense_id` string: External identifier of the expense.
    - `claimant_id` string, required: Identifier of the involved person who made the expense.
    - `description` string, required: Description of the expense.
    - `categorization` 'ACCOMMODATION_OF_INSURED_PERSON' | 'ADDITIONAL_ACCOMMODATION_CHARGES' | 'ADULT' | 'AIRFARE_INCREASE' | 'AIRLINE' | 'AIRLINE_INWARD' | 'AIRLINE_OUTWARD' | 'ALONE_ABROAD_COMPANION_NON_INSURED' | 'APPOINTMENT_OF_REMOVAL_COMPANIES' | 'ASSISTANCE_TO_INSURED_HOME' | 'ATM_ASSAULT' | 'AVALANCHE_OR_LANDSLIDE_CLOSURE' | 'BAGGAGE' | 'BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES' | 'BASIC_CARE' | 'BEST_PRICE_PROTECTION' | 'BICYCLE' | 'BREAKDOWN_SERVICE_AND_TOWING' | 'BUSINESS_COLLEAGUE_REPLACEMENT' | 'BUSINESS_DOCUMENT_REPLACEMENT' | 'BUSINESS_MONEY' | 'BUSINESS_SAMPLES' | 'CANCELLATION' | 'CANCELLATION_INWARD' | 'CANCELLATION_OUTWARD' | 'CAR_HIRE_KEY_COVER' | 'CARD_FRAUD' | 'CARD_MISUSE' | 'CARE_ARRANGEMENT' | 'CARE_TRAINING' | 'CASH_ADULT' | 'CASH_ADVANCE_FOR_MEDICAL_EXPENSES' | 'CASH_CHILD' | 'CATASTROPHE_COVER' | 'CHILD' | 'CHILDCARE_EQUIPMENT' | 'CLEANING' | 'COLLISION_DAMAGE_WAIVER' | 'COMPLICATION_OF_PREGNANCY' | 'COMPUTER_EQUIPMENT' | 'CONSULTATION' | 'CONVALESCENCE_BENEFIT' | 'CORPORATE_MOBILITY' | 'COSMETICS' | 'CREDIT_CARD_PROTECTION_ASSISTANCE' | 'CREMATION_COSTS' | 'CURTAILMENT' | 'CYBER_CLEANING' | 'DAMAGED_OWNED_SPECIALISED_SPORTS_EQUIPMENT' | 'DAMAGED_OWNED_WINTERSPORT_EQUIPMENT' | 'DAY_AND_NIGHT_WATCH' | 'DEATH_ADULT' | 'DEATH_ALONE_ABROAD_NON_INSURED' | 'DEATH_CHILD' | 'DEATH_ELDERLY' | 'DELAY_INWARD' | 'DELAY_OUTWARD' | 'DELAYED_BAGGAGE' | 'DELAYED_BUSINESS_EQUIPMENT' | 'DELAYED_GOLF_EQUIPMENT' | 'DELAYED_SPECIALISED_SPORTS_EQUIPMENT' | 'DELAYED_WINTERSPORTS_EQUIPMENT' | 'DENTAL_EXPENSES' | 'DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR' | 'DRIVING_AND_SHOPPING_AND_ACCOMPANIMENT' | 'EARLY_REPATRIATION_OF_NON_INSURED' | 'EMERGENCY_ALARM' | 'EMERGENCY_COURIER_EXPENSES' | 'EMERGENCY_RETURN_HOME' | 'END_SUPPLIER_FAILURE' | 'EVACUATION_OF_INSURED_PERSON' | 'EXCESS_COVER' | 'EXTENDED_DELAYED_BAGGAGE' | 'EXTENDED_STAY_NON_INSURED' | 'EXTENDED_WARRANTY' | 'FINDING_AND_SHIPPING_SPARE_PARTS' | 'FRAUDULENT_USE' | 'FUNERAL_COSTS' | 'GADGET_COVER' | 'GOLF_EQUIPMENT' | 'GREEN_FEES' | 'GROUND_TRANSPORT' | 'GROUND_TRANSPORT_INWARD' | 'GROUND_TRANSPORT_OUTWARD' | 'HANDBAG_OR_WALLET' | 'HANDYMAN' | 'HIJACK' | 'HIRED_SPECIALISED_SPORTS_EQUIPMENT' | 'HIRED_WINTERSPORT_EQUIPMENT' | 'HOLE_IN_ONE' | 'HOME_HELP' | 'HOMECARE' | 'HOSPITAL_BENEFIT' | 'HOUSE_OR_CAR_INSURANCE' | 'HYPERBARIC_CHAMBER' | 'IDENTITY_REPORT' | 'IDENTITY_THEFT_ASSISTANCE' | 'INITIAL_TRANSPORT_TO_THE_HOSPITAL' | 'INSURANCE_WAIVER_FOR_SNOWMOBILES' | 'INSURANCE_WAIVER_FOR_TRANSPORTATION' | 'INTERPRETER' | 'INVOLUNTARY_DENIED_ACCOMODATION' | 'INVOLUNTARY_DENIED_BOARDING' | 'KENNEL_AND_CATTERY' | 'KEYS' | 'KEYS_AND_PAPERS' | 'LATE_ARRIVAL' | 'LAWYER' | 'LEGAL_ADVICE_OR_ARRANGEMENT' | 'LEGAL_EXPENSES' | 'LOCKSMITH_CHARGE' | 'LOSS_OF_HOLIDAY_EXPERIENCE_TRIPS' | 'LOSS_OF_LIMB_ADULT' | 'LOSS_OF_LIMB_CHILD' | 'LOSS_OF_LIMB_ELDERLY' | 'LOSS_OF_SIGHT_ADULT' | 'LOSS_OF_SIGHT_CHILD' | 'LOSS_OF_SIGHT_ELDERLY' | 'LOST_BAGGAGE_TRACKING' | 'LOST_CREDIT_CARD' | 'LOST_LIFT_PASS' | 'LOST_TRAVEL_DOCUMENTS' | 'MEAL_SERVICE' | 'MEDICAL_CONSULTANT' | 'MEDICAL_CONTACT_WITH_INSURED' | 'MEDICAL_COSTS_IN_HOME_COUNTRY' | 'MEDICAL_EXPENSES' | 'MEDICAL_MALPRACTICE' | 'MEDICAL_REFERRAL' | 'MEDICAL_TELECONSULTATION' | 'MEDICAL_TRANSFER' | 'MESSAGE_RELAY' | 'MISFUELING' | 'MISSED_CONNECTION_INWARD' | 'MISSED_CONNECTION_OUTWARD' | 'MISSED_EVENT' | 'MOBILE_PHONE' | 'MOBILE_PHONE_LOSS_OR_DAMAGE' | 'MONEY' | 'MOTOR_ASSISTANCE_CHARGE' | 'MUGGING' | 'NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT' | 'NURSING' | 'OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS' | 'OTHER_TRANSPORTATION_INWARD' | 'OTHER_TRANSPORTATION_OUTWARD' | 'OVER_ADULT' | 'OWNED_WINTERSPORT_EQUIPMENT' | 'PAIR_OR_SET_LIMIT' | 'PAPERS' | 'PERSON_OR_ANIMAL' | 'PERSONAL_POSSESSIONS' | 'PET_CARE' | 'PHARMACY_COSTS' | 'PHYSIOTHERAPY' | 'PISTE_CLOSURE' | 'PODIATRY' | 'POLLUTION_COMPENSATION' | 'PORTABLE_ELECTRONICS' | 'POST_MORTEM' | 'PROPERTY' | 'PROVIDE_CHILD_CARER' | 'PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT' | 'PSYCHOLOGICAL_ASSISTANCE' | 'PSYCHOLOGY' | 'PURCHASE_PROTECTION' | 'QUARANTINE' | 'REBOOKING' | 'RENTAL_VEHICLE' | 'REPATRIATION_OF_INSURED_PERSON' | 'REPATRIATION_OF_PET' | 'REPATRIATION_OF_REMAINS' | 'REPATRIATION_OF_YACHT' | 'REPLACEMENT_DENTURE' | 'REPLACEMENT_DRIVER' | 'REPLACEMENT_GLASSES_OR_LENSES' | 'REPLACEMENT_LOCK_AND_KEY' | 'REPLACEMENT_OF_HEARING_DEVICES' | 'REPLACEMENT_OF_PROTECTIVE_HELMET' | 'REPLACEMENT_PRESCRIPTIONS' | 'RETURN_HOME_OF_MINORS' | 'RETURN_PROTECTION' | 'ROADSIDE_OR_TOWING' | 'SAFE_ONLINE' | 'SCHEDULED_AIRLINE_FAILURE' | 'SEARCH_AND_RESCUE' | 'SENDING_DOCTOR_OR_AMBULANCE' | 'SHIP' | 'SHIP_INWARD' | 'SHIP_OUTWARD' | 'SHIPPING' | 'SINGLE_ARTICLE_LIMIT' | 'SKI_PACK' | 'SPECIALISED_SPORTS_EQUIPMENT' | 'SPECIALIST_DOCTOR_VISIT' | 'SPEECH_THERAPY' | 'SPORTS_FEE' | 'SUN_GUARANTEE' | 'SUPPLEMENTARY_LIABILITY_INSURANCE' | 'TELEPHONE_CHARGES' | 'TENANCY_LIABILITY' | 'THEFT' | 'THEFT_OF_HANDBAG_AND_WALLET' | 'TICKET_CANCELLATION' | 'TOTAL_DISABLEMENT_ADULT' | 'TOTAL_DISABLEMENT_CHILD' | 'TOTAL_DISABLEMENT_ELDERLY' | 'TRANSFERRED_FEE_FOR_INSURED_PERSON' | 'TRANSLATION_OF_MEDICAL_REPORT' | 'TRANSPORT' | 'TRAVEL_AND_ACCOMMODATION' | 'TRAVEL_DISRUPTION' | 'TRIP_CONTINUATION_OR_ONWARD_JOURNEY' | 'TUTOR' | 'TV_EXPENSES' | 'VALUABLES' | 'VEHICLE_GUARDING' | 'VEHICLE_RECOVERY' | 'VEHICLE_REPATRIATION_OR_ABANDONMENT' | 'VEHICLE_RETURN' | 'VET_FEES' | 'WEDDING_ATTIRE' | 'WEDDING_GIFTS' | 'WEDDING_PHOTOGRAPHS_OR_VIDEOS' | 'WEDDING_RINGS': Categorization of the expense. | Code | Description | | ------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------- | | ACCOMMODATION_OF_INSURED_PERSON | Accommodation of insured person | | ADDITIONAL_ACCOMMODATION_CHARGES | Additional Accommodation Charges | | ADULT | Adult | | AIRFARE_INCREASE | Airfare Increase | | AIRLINE | Airline | | AIRLINE_INWARD | Airline - Inward | | AIRLINE_OUTWARD | Airline - Outward | | ALONE_ABROAD_COMPANION_NON_INSURED | Alone Abroad Companion - Non Insure | | APPOINTMENT_OF_REMOVAL_COMPANIES | Appointment of removal companies | | ASSISTANCE_TO_INSURED_HOME | Assistance to Insured Home | | ATM_ASSAULT | ATM Assault | | AVALANCHE_OR_LANDSLIDE_CLOSURE | Avalanche or Landslide Closure | | BAGGAGE | Baggage | | BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES | Customer requires costs paid for bailbond / lawyers fees for covered event | | BASIC_CARE | Basic care | | BEST_PRICE_PROTECTION | Best Price Protection | | BICYCLE | Bicyle | | BREAKDOWN_SERVICE_AND_TOWING | Breakdown Service and Towing | | BUSINESS_COLLEAGUE_REPLACEMENT | Business Colleague Replacement | | BUSINESS_DOCUMENT_REPLACEMENT | Business Document Replacement | | BUSINESS_MONEY | Business Money | | BUSINESS_SAMPLES | Business Samples | | CANCELLATION | Cancellation | | CANCELLATION_INWARD | Cancellation - Inward | | CANCELLATION_OUTWARD | Cancellation - Outward | | CAR_HIRE_KEY_COVER | Car Hire Key Cover | | CARD_FRAUD | Card Fraud | | CARD_MISUSE | Card misuse | | CARE_ARRANGEMENT | Care arrangement | | CARE_TRAINING | Care training | | CASH_ADULT | Cash - Adult | | CASH_ADVANCE_FOR_MEDICAL_EXPENSES | Customer requires a cash advance for medical costs incurred as defined by policy | | CASH_CHILD | Cash - Under Adult | | CATASTROPHE_COVER | Catastrophe Cover | | CHILD | Under Adult | | CHILDCARE_EQUIPMENT | Childcare Equipment | | CLEANING | Cleaning services | | COLLISION_DAMAGE_WAIVER | Collision Damage Waiver (CDW) | | COMPLICATION_OF_PREGNANCY | Complication of Pregnancy | | COMPUTER_EQUIPMENT | Computer Equipment | | CONSULTATION | Consultation services | | CONVALESCENCE_BENEFIT | Convalescence Benefit | | CORPORATE_MOBILITY | Corporate Mobility | | COSMETICS | Cosmetics cost | | CREDIT_CARD_PROTECTION_ASSISTANCE | Credit Card Protection Assistance | | CREMATION_COSTS | Cremation Costs | | CURTAILMENT | Curtailment | | CYBER_CLEANING | Cyber Cleaning | | DAMAGED_OWNED_SPECIALISED_SPORTS_EQUIPMENT | Costs to repair customer specialised sports equipment | | DAMAGED_OWNED_WINTERSPORT_EQUIPMENT | Damaged owned wintersport equipment | | DAY_AND_NIGHT_WATCH | Day and night watch | | DEATH_ADULT | Death of a person who is adult | | DEATH_ALONE_ABROAD_NON_INSURED | Costs for a non-insured person where insured person is travelling alone | | DEATH_CHILD | Death of person who is child | | DEATH_ELDERLY | Death of person who is elder | | DELAY_INWARD | Delay - Inward | | DELAY_OUTWARD | Delay - Outward | | DELAYED_BAGGAGE | Delayed Baggage | | DELAYED_BUSINESS_EQUIPMENT | Delayed Business Equipment | | DELAYED_GOLF_EQUIPMENT | Delayed Golf Equipment | | DELAYED_SPECIALISED_SPORTS_EQUIPMENT | Delayed Specialised Sports Equipmen | | DELAYED_WINTERSPORTS_EQUIPMENT | Delayed Wintersports Equipment | | DENTAL_EXPENSES | Dental Expenses | | DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR | Dispatch Dr in Home Country for Min | | DRIVING_AND_SHOPPING_AND_ACCOMPANIMENT | Driving & Shopping & Accompaniment | | EARLY_REPATRIATION_OF_NON_INSURED | Repatriaton costs paid for a person who is not insured under the policy as defined | | EMERGENCY_ALARM | Emergency Alarm | | EMERGENCY_COURIER_EXPENSES | Emergency Courier Expenses | | EMERGENCY_RETURN_HOME | Emergency Return Home | | END_SUPPLIER_FAILURE | End Supplier Failure | | EVACUATION_OF_INSURED_PERSON | Evacuation of Insured Person | | EXCESS_COVER | Excess Cover | | EXTENDED_DELAYED_BAGGAGE | Extended delay of baggage | | EXTENDED_STAY_NON_INSURED | Extended Stay - Non Insured | | EXTENDED_WARRANTY | Extended Warranty | | FINDING_AND_SHIPPING_SPARE_PARTS | Finding and Shipping Spare Parts | | FRAUDULENT_USE | Fraudulent Use | | FUNERAL_COSTS | Funeral Costs | | GADGET_COVER | Gadget Cover | | GOLF_EQUIPMENT | Golf Equipment | | GREEN_FEES | Green Fees | | GROUND_TRANSPORT | Ground Transport | | GROUND_TRANSPORT_INWARD | Ground Transport - Inward | | GROUND_TRANSPORT_OUTWARD | Ground Transport - Outward | | HANDBAG_OR_WALLET | Handbag / Wallet | | HANDYMAN | Handyman services | | HIJACK | Hijack | | HIRED_SPECIALISED_SPORTS_EQUIPMENT | Specialised Sports Equipment Hire | | HIRED_WINTERSPORT_EQUIPMENT | Hired Wintersport Equipment | | HOLE_IN_ONE | Hole in One | | HOME_HELP | Home help | | HOMECARE | HomeCare | | HOSPITAL_BENEFIT | Hospital Benefit | | HOUSE_OR_CAR_INSURANCE | Damage to house or car while abroad | | HYPERBARIC_CHAMBER | Hyperbaric Chamber | | IDENTITY_REPORT | Identity Report | | IDENTITY_THEFT_ASSISTANCE | ID Theft Assistance | | INITIAL_TRANSPORT_TO_THE_HOSPITAL | Initial Transport to the hospital | | INSURANCE_WAIVER_FOR_SNOWMOBILES | Insurance waiver for snowmobiles | | INSURANCE_WAIVER_FOR_TRANSPORTATION | Insurance waiver for other transportation (snowmobiles etc as defined by the policy) | | INTERPRETER | Interpreter | | INVOLUNTARY_DENIED_ACCOMODATION | Loss of accommodation due to over booking | | INVOLUNTARY_DENIED_BOARDING | Involuntary Denied Boarding | | KENNEL_AND_CATTERY | Kennel and Cattery | | KEYS | Keys | | KEYS_AND_PAPERS | Keys and Papers | | LATE_ARRIVAL | Late arrival | | LAWYER | Lawyer | | LEGAL_ADVICE_OR_ARRANGEMENT | Legal Advice / Arrangement | | LEGAL_EXPENSES | Legal Expenses | | LOCKSMITH_CHARGE | Locksmith Charge | | LOSS_OF_HOLIDAY_EXPERIENCE_TRIPS | Reimbursement of costs paid for a trip due to a covered event | | LOSS_OF_LIMB_ADULT | Loss of limb of person who is Adult | | LOSS_OF_LIMB_CHILD | Loss of limb of person who is Child | | LOSS_OF_LIMB_ELDERLY | Loss of limb of person who is Elderly | | LOSS_OF_SIGHT_ADULT | Loss of sight of person who is Adult | | LOSS_OF_SIGHT_CHILD | Loss of sight of person who is Child | | LOSS_OF_SIGHT_ELDERLY | Loss of sight of person who is Elderly | | LOST_BAGGAGE_TRACKING | Lost Baggage Tracking | | LOST_CREDIT_CARD | Lost Credit Card | | LOST_LIFT_PASS | Lost lift Pass | | LOST_TRAVEL_DOCUMENTS | Lost Travel Documents | | MEAL_SERVICE | Menu service | | MEDICAL_CONSULTANT | Medical Consultant | | MEDICAL_CONTACT_WITH_INSURED | Medical Contact with Insured | | MEDICAL_COSTS_IN_HOME_COUNTRY | Medical costs in Home Country | | MEDICAL_EXPENSES | Medical Expenses | | MEDICAL_MALPRACTICE | Legal expenses due to medical malpractice | | MEDICAL_REFERRAL | Medical Referral | | MEDICAL_TELECONSULTATION | Medical Teleconsultation | | MEDICAL_TRANSFER | Medical Transfer | | MESSAGE_RELAY | Message Relay | | MISFUELING | Misfueling | | MISSED_CONNECTION_INWARD | Missed connection - Inward | | MISSED_CONNECTION_OUTWARD | Missed connection - Outward | | MISSED_EVENT | Missed Event | | MOBILE_PHONE | To record the expenses in relation to the mobile phone related aspects | | MOBILE_PHONE_LOSS_OR_DAMAGE | Repair or replacement of the mobile phone | | MONEY | Money | | MOTOR_ASSISTANCE_CHARGE | Motor Assistance Charge | | MUGGING | Mugging | | NEW_ZEALAND_ROAD_TRAFFIC_ACCIDENT_BENEFIT | NZ RTA Benefit | | NURSING | Nursing | | OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS | Obtaining replacement Travel Docume | | OTHER_TRANSPORTATION_INWARD | Other Transportation - Inward | | OTHER_TRANSPORTATION_OUTWARD | Other Transportation - Outward | | OVER_ADULT | Over Adult | | OWNED_WINTERSPORT_EQUIPMENT | Owned Wintersport Equipment | | PAIR_OR_SET_LIMIT | Pair or Set Limit | | PAPERS | Papers | | PERSON_OR_ANIMAL | Person / Animal Liability | | PERSONAL_POSSESSIONS | Personal Possessions | | PET_CARE | Pet care | | PHARMACY_COSTS | Pharmacy Costs | | PHYSIOTHERAPY | Physiotherapy | | PISTE_CLOSURE | Piste Closure | | PODIATRY | Podiatry | | POLLUTION_COMPENSATION | Pollution Compensation | | PORTABLE_ELECTRONICS | Portable Electronics | | POST_MORTEM | Post Mortem | | PROPERTY | Property | | PROVIDE_CHILD_CARER | Arrange child care for customers child/children at home for covered event | | PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT | Psychiatric and Psycho Treat | | PSYCHOLOGICAL_ASSISTANCE | Psychological assistance | | PSYCHOLOGY | Psychology | | PURCHASE_PROTECTION | Purchase Protection | | QUARANTINE | Costs covered when customer is required to be under quarantine | | REBOOKING | Rebooking | | RENTAL_VEHICLE | Rental Vehicle | | REPATRIATION_OF_INSURED_PERSON | Repatriation of Insured Person | | REPATRIATION_OF_PET | Repatriation of Pet | | REPATRIATION_OF_REMAINS | Repatriation of Remains | | REPATRIATION_OF_YACHT | Repatriation of Yacht | | REPLACEMENT_DENTURE | Duritng a trip customer requires a replacement denture | | REPLACEMENT_DRIVER | Replacement Driver | | REPLACEMENT_GLASSES_OR_LENSES | Replacement Glasses/Lenses | | REPLACEMENT_LOCK_AND_KEY | Replacement lock/key | | REPLACEMENT_OF_HEARING_DEVICES | Replacement of Hearing Devices | | REPLACEMENT_OF_PROTECTIVE_HELMET | During the trip the customer needs a replacement protective helmet | | REPLACEMENT_PRESCRIPTIONS | Replacement Prescriptions | | RETURN_HOME_OF_MINORS | Return home of Minors | | RETURN_PROTECTION | Return Protection | | ROADSIDE_OR_TOWING | Roadside / Towing | | SAFE_ONLINE | Safe Online | | SCHEDULED_AIRLINE_FAILURE | Scheduled Airline Failure | | SEARCH_AND_RESCUE | Search and Rescue | | SENDING_DOCTOR_OR_AMBULANCE | Sending Dr / Ambulance | | SHIP | Ship | | SHIP_INWARD | Ship - Inward | | SHIP_OUTWARD | Ship - Outward | | SHIPPING | Shipping Costs | | SINGLE_ARTICLE_LIMIT | Single Article Limit | | SKI_PACK | Ski Pack | | SPECIALISED_SPORTS_EQUIPMENT | Specialised Sports Equipment | | SPECIALIST_DOCTOR_VISIT | Specialist Dr Visit | | SPEECH_THERAPY | Speech Therapy | | SPORTS_FEE | Costs reimbursed for Sports courses where customer is unable to attend due to a covered reason | | SUN_GUARANTEE | Sun Guarantee | | SUPPLEMENTARY_LIABILITY_INSURANCE | Supplementary liability Insurance | | TELEPHONE_CHARGES | Telephone Charges | | TENANCY_LIABILITY | Tenancy Liability | | THEFT | Theft | | THEFT_OF_HANDBAG_AND_WALLET | Theft of Handbag and Wallet | | TICKET_CANCELLATION | Ticket Cancellation | | TOTAL_DISABLEMENT_ADULT | Total disablement of person who is adult | | TOTAL_DISABLEMENT_CHILD | Total disablement of person who is child | | TOTAL_DISABLEMENT_ELDERLY | Total disablement of person who is Elderly | | TRANSFERRED_FEE_FOR_INSURED_PERSON | Transferred Fee for Insured Person | | TRANSLATION_OF_MEDICAL_REPORT | Translation of Medical Report | | TRANSPORT | Transport Costs | | TRAVEL_AND_ACCOMMODATION | Travel and Accommodation | | TRAVEL_DISRUPTION | Travel Disruption | | TRIP_CONTINUATION_OR_ONWARD_JOURNEY | Trip continuation / onward journey | | TUTOR | Tutor | | TV_EXPENSES | TV Expenses | | VALUABLES | Valuables | | VEHICLE_GUARDING | Vehicle Guarding | | VEHICLE_RECOVERY | Vehicle Recovery | | VEHICLE_REPATRIATION_OR_ABANDONMENT | Vehicle Repatriation or Abandonment | | VEHICLE_RETURN | Vehicle Return | | VET_FEES | Vet Fees | | WEDDING_ATTIRE | Wedding Attire | | WEDDING_GIFTS | Wedding Gifts | | WEDDING_PHOTOGRAPHS_OR_VIDEOS | Wedding Photographs Videos | | WEDDING_RINGS | Wedding Rings |
    - `purchased_location` object: Location where the expense was made.
      - `street_address` string: Street address.
      - `postal_code` string: Postal code or zip code.
      - `locality` string: Locality.
      - `country` string: Country ISO-3166-1 alpha-2 format (2 letter codes).
      - `subdivision` string: Area of the city.
      - `state` string: Label of the state.
      - `complete_address` string, required: Complete address.
    - `purchased_at` string, date-time: Date on which the expense was made. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ).
    - `payment_mode` 'CASH' | 'CHEQUE' | 'CREDIT_CARD' | 'DEBIT_CARD' | 'ELECTRONIC_TRANSFER' | 'VIRTUAL_CREDIT_CARD': Payment mode used for the purchase.
    - `price` object, required: Expense price.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
    - `ownership_proof_id` string: Identifier of the attachment that is the ownership proof. N.B. This property is required when the endpoint GET `/insurance/travel/v2/claims/{claim_id}/expected_documents` includes an item with `document_category` equal to `PROOF_OF_OWNERSHIP`.
  - `attachments` object[]: Any additional attachment that may provide additional information on the incident.
    - `attachment_id` string, required: Identifier of the attachment.
    - `name` string, required: Name of the attached document.
  - `questions_and_answers` object[]: Information related to the question and answers provided by the reporter.
    - `question_id` string, required: Identifier of the question.
    - `question_text` string, required: The text of the question.
    - `question_type` 'BOOLEAN' | 'DATE' | 'DATE_TIME' | 'DISTANCE' | 'ENUM' | 'LOCATION' | 'MONETARY_AMOUNT' | 'NUMBER' | 'STRING' | 'WEIGHT', required: The question type.
    - `priority` integer, required: The priority of the question, the lower the higher. N.B. 0 means that the question has no priority.
    - `enumeration_answers` object[]: List of the answers. Required when `question_type` is equal to `ENUM`.
      - `answer_text` string, required: The text of the answer to be displayed to the user.
      - `answer_id` string, required: Identifier of the answer.
      - `is_selected` boolean: Indicates if the answer was selected by the reporter: - true: the answer was selected by the reporter; - false: the answer wasn't selected by the reporter.
    - `answered_text` string: Text of the answer. Required when `question_type` is equal to `STRING` or `LOCATION`.
    - `answered_amount` object: Answered monetary amount. Required when `question_type` is equal to `MONETARY_AMOUNT`.
      - `value` number, required: Amount, numeric, with 2 or 3 decimals.
      - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).
    - `answered_distance` object: Answered distance. Required when `question_type` is equal to `DISTANCE`.
      - `value` number, required: Measured distance.
      - `unit` 'km' | 'm' | '[ft_i]', Unified Code for Units of Measure (UCUM) in case sensitive., required: Unit of the measure code. Available values: - \[ft_i]: Foot; - m: Meter; - km: Kilometer.
    - `answered_boolean` boolean: Answered boolean. Required when `question_type` is equal to `BOOLEAN`.
    - `answered_weight` object: Answered weight. Required when `question_type` is equal to `WEIGHT`.
      - `value` number, required: Measured weight.
      - `unit` 'kg' | '[lb_av]' | '[stone_av]', Unified Code for Units of Measure (UCUM) in case sensitive., required: Unit of the measure code. Available values: - kg: Kilograms; - \[lb_av]: Pound; - \[stone_av]: Stone.
    - `answered_number` number: Answered number. Required when `question_type` is equal to `NUMBER`.
    - `answered_date` string, date: Answered date. ISO 8601 format (YYYY-MM-DD). Required when `question_type` is equal to `DATE`.
    - `answered_date_time` string, date-time: Answered date-time. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). Required when `question_type` is equal to `DATE_TIME`.
  - `total_amount_claimed` object: Total amount claimed to the insurance (computed from the expenses).
    - `value` number, required: Amount, numeric, with 2 or 3 decimals.
    - `currency` string, required: Currency of the amount. ISO 4217 format (3 letter code).

## Other responses

- `400`: Bad Request.
- `401`: Unauthorized. The identity of the caller has not been definitely confirmed (invalid issuer, expired token, ...)
- `403`: Forbidden. The identity of the caller is confirmed, however the required access grants are not met (missing scope, unknown client_id, ...)
- `404`: Not found. The server did not find a current representation for the searched resource.
- `default`: Default response format.

## Changes

- **2026-09-04** `df05aef69b3f`: 4 breaking, 1 info
  - added `subschema #1` to the `circumstance/allOf[subschema #1]/involved_person/items/involved_person_id` request property `allOf` list
  - the `circumstance/allOf[subschema #1]/involved_person/items/involved_person_id` request property type changed from `string` to no type
  - the `circumstance/allOf[subschema #1]/involved_person/items/involved_person_id` response property's maxLength was unset from `150` for the response status `201`
  - the `circumstance/allOf[subschema #1]/involved_person/items/involved_person_id` response's property type changed from `string` to no type for status `201`
  - …1 more
- **2026-08-06** `efe32b811f1d`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/changes/insurance/travel/v2/claims/:claim_id/general_incidents/post.md)

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[API](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api.md) - [All operations](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/llms.txt) - [OpenAPI document](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/revisions/700f7054c1d2?raw)