---
title: "Send a communication linked to travel claim."
method: POST
path: "/insurance/travel/v2/claims/{claim_id}/communications"
---

# Send a communication linked to travel claim.

`POST /insurance/travel/v2/claims/{claim_id}/communications`

## Request

- Base URL: `https://sandbox.api.axapartners.com`
- URL: `https://sandbox.api.axapartners.com/insurance/travel/v2/claims/{claim_id}/communications`
- Auth: OAuth 2
  - Client credentials
  - Token URL: `https://sandbox.auth.api.axapartners.com/oauth/token` scopes: `urn:axa.partners.insurance.travel.claims.write`

Cf. summary

## Path parameters

- `claim_id` string, required: Claim identifier.

## Headers

- `x-environment` 'test' | 'preprod' | 'prod'
- `x-tenant-id` string

## Request body

- union
  - object: Detail of the communication sent by the customer when initiating his journey.
    - `reason_code` 'CUSTOMER_JOURNEY_INITIATION_REQUEST', required: Code of the communication. Allowed values are: - CUSTOMER_JOURNEY_INITIATION_REQUEST N.B. The list of values is temporary and still needs to be validated / settled on MyDataAtlas before the release of the stable version.
    - `reporter_id` string: Identifier of the involved person.
    - `description` string, required: Detail of the communication.
  - object: Detail of the communication sent by the customer to obtain information related to a reimbursement claim.
    - `reason_code` 'REIMBURSEMENT_ADDITIONAL_INFORMATION', required: Code of the communication. Allowed values are: - REIMBURSEMENT_ADDITIONAL_INFORMATION N.B. The list of values is temporary and still needs to be validated / settled on MyDataAtlas before the release of the stable version.
    - `reporter_id` string: Identifier of the involved person.
    - `description` string, required: Detail of the communication.

## Response `204`

No content.
The server successfully processed the request and is not returning any content.

## Other responses

- `400`: Bad Request.
- `401`: Unauthorized. The identity of the caller has not been definitely confirmed (invalid issuer, expired token, ...)
- `403`: Forbidden. The identity of the caller is confirmed, however the required access grants are not met (missing scope, unknown client_id, ...)
- `404`: Not found. The server did not find a current representation for the searched resource.
- `default`: Default response format.

## Changes

- **2026-09-04** `df05aef69b3f`: 1 breaking, 1 info
  - removed `subschema #1, subschema #2` from the request body `oneOf` list
  - added `subschema #1, subschema #2` to the request body `oneOf` list
- **2026-08-06** `efe32b811f1d`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/changes/insurance/travel/v2/claims/:claim_id/communications/post.md)

---

[API](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api.md) - [All operations](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/llms.txt) - [OpenAPI document](https://skmtc.dev/axa-assistance/apis/axa-assistance-travel-api/revisions/700f7054c1d2?raw)