---
title: "Get a call (any channel)"
method: GET
path: "/v1/messaging/calls/{id}"
tags: ["Calls"]
---

# Get a call (any channel)

`GET /v1/messaging/calls/{id}`

## Request

- Base URL: `https://apihub.co.il`
- URL: `https://apihub.co.il/v1/messaging/calls/{id}`
- Auth: HTTP bearer

Channel-agnostic call detail: works for both WhatsApp and regular
phone (PSTN) calls, so any row from `GET /v1/calls` can be opened
without branching on `channel`. Returns the full call including
transcript segments, with `contactId`/`contactName` set when the
counterparty matches a CRM contact.


**Billing:** Read (free unless it says otherwise) · **Rate limit:** 120/min

## Path parameters

- `id` string, required

## Headers

- `Idempotency-Key` string
- `X-Tag` string

## Response `200`

Completed

- object
  - `id` string: Execution id — stable across internal retries; use it with GET /v1/executions/{id}
  - `status` 'pending' | 'processing' | 'completed' | 'partial' | 'failed' | 'cancelled' | 'timeout'
  - `operation` string
  - `tag` string, nullable: Your X-Tag, if sent
  - `created_at` string, date-time
  - `completed_at` string, date-time, nullable
  - `output` object: Operation result (see each operation). While a Studio render is processing: `stage` (queued · transcribing · downloading · preparing · cleaning_voice · mixing_audio · rendering · finishing), `phase` (the engine's: download · prepare · voice · audio · encode · qa · upload, or null), `progress` (a percent, 0–100) and `progress_fraction` (0–1), `eta_seconds` (seconds left, never below 0) and `estimate_seconds`
    - `call` object: One call on a number you own, either channel. `channel` tells you which lane it took: `whatsapp` (WhatsApp Business Calling) or `pstn` (a regular phone call). List endpoints omit `transcript`; use `lastTranscriptSnippet` for a preview and the detail endpoint for the full transcript.
      - `to` string: Callee number (E.164).
      - `_id` string
      - `amd` boolean: Outbound answering-machine detection was requested for this call.
      - `from` string: Caller number (E.164).
      - `status` 'ringing' | 'answered' | 'ended' | 'failed'
      - `billing` object
        - `currency` string
        - `metaCostUSD` number: WhatsApp channel only. Meta per-minute charge, billed by Meta directly to your WABA. Display only; not billed by Zernio.
        - `metaMinutes` number
        - `totalCostUSD` number: Full cost incl. any Meta portion you pay directly. Display only.
        - `telnyxCostUSD` number
        - `telnyxSeconds` number
        - `billableCostUSD` number: Amount Zernio bills you = telephony leg + recording + transcription (excludes any Meta portion).
        - `recordingCostUSD` number
        - `transcriptionCostUSD` number
        - `transcriptionSeconds` number
      - `channel` 'whatsapp' | 'pstn'
      - `endedAt` string, date-time, nullable
      - `greeting` string, nullable: Outbound PSTN only. Message spoken to the callee on answer, before the bridge.
      - `accountId` string: Owning account. The unified /v1/calls/{id} detail + recording endpoints work for any channel; the channel-specific endpoints remain for account-scoped access.
      - `contactId` string, nullable: CRM Contact for the counterparty, when resolved.
      - `createdAt` string, date-time
      - `direction` 'inbound' | 'outbound'
      - `endReason` 'hangup' | 'no_answer' | 'rejected' | 'error'
      - `forwardTo` string, nullable: Destination the call was routed to (tel:/sip:/wss:), snapshotted at routing time.
      - `startedAt` string, date-time
      - `updatedAt` string, date-time
      - `answeredAt` string, date-time, nullable
      - `callErrors` object[]: Per-call failure log (dial failed, bridge failed, recording error).
        - `code` integer
        - `message` string
      - `transcript` object[]: Full transcript segments (detail endpoint only; omitted from lists).
        - `at` string, date-time
        - `text` string
        - `confidence` number
      - `hangupCause` string, nullable: Raw carrier hangup cause behind endReason (e.g. normal_clearing, not_found, time_limit). The actual motive when endReason is a coarse bucket.
      - `isVoicemail` boolean: True when an inbound call went to voicemail.
      - `recordingUrl` string, nullable: May be expired. Resolve a fresh playable URL via GET /v1/calls/{id}/recording (any channel).
      - `transferredAt` string, date-time, nullable: When the call was blind-transferred (POST /v1/voice/calls/{id}/transfer).
      - `conversationId` string, nullable: Inbox conversation with the counterparty, when one exists.
      - `sipHangupCause` string, nullable: SIP response code that ended the call, when SIP-signalled (e.g. '403', '488'). The real failure reason for SIP legs.
      - `answeredMachine` boolean, nullable: With `amd`, whether a machine (vs a human) answered.
      - `durationSeconds` integer
      - `forwardCallerId` 'business' | 'caller': Caller ID presented on the forwarded leg.
      - `recordingEnabled` boolean: Effective flag for THIS call (number default + per-call override, resolved at create time).
      - `transcriptionEnabled` boolean
      - `lastTranscriptSnippet` string, nullable: Most recent transcript segment, for list previews.
      - `transcriptionLanguage` 'auto' | 'en' | 'es'
      - `contactName` string: CRM contact name for the counterparty, when resolved.
  - `error` string, nullable
  - `usage` object
    - `credits_charged` number, nullable
    - `credits_reserved` number
    - `estimated_credits` number
    - `cost_source` 'provider_reported' | 'calculated' | 'estimated' | 'null', nullable
    - `provider_usage` object, nullable: Normalised consumption, e.g. { VIDEO_SECOND: 22.4 }
  - `balance` object
    - `available` number
    - `reserved` number

## Other responses

- `400`: Invalid input
- `402`: Insufficient credits / project budget
- `404`: Resource not found (or not yours)
- `429`: Rate limited
- `503`: Service temporarily paused

---

[API](https://skmtc.dev/apihub/apis/apihub-one-api-for-chat-image-video-ai.md) · [All operations](https://skmtc.dev/apihub/apis/apihub-one-api-for-chat-image-video-ai/llms.txt) · [OpenAPI document](https://skmtc.dev/apihub/apis/apihub-one-api-for-chat-image-video-ai/revisions/a8caa42835ce?raw)