---
title: "List Tickets"
method: GET
path: "/issue-tracking/collections/{collection_id}/tickets"
tags: ["Tickets"]
---

# List Tickets

`GET /issue-tracking/collections/{collection_id}/tickets`

List Tickets

## Path parameters

- `collection_id` string, required

## Query parameters

- `raw` boolean
- `cursor` string, nullable
- `limit` integer
- `sort` TicketsSort
  - `by` 'created_at' | 'updated_at' — The field on which to sort the Tickets
  - `direction` 'asc' | 'desc' — The direction in which to sort the results
- `filter` IssuesFilter
  - `status` string[] — Filter by ticket status, can be `open`, `closed` or `all`. Will passthrough if none of the above match
  - `since` string, date-time — Only return tickets since a specific date
  - `assignee_id` string — Only return tickets assigned to a specific user
- `pass_through` PassThroughQuery
  - `example_downstream_property` string — All passthrough query parameters are passed along to the connector as is (?pass_through[search]=leads becomes ?search=leads)
- `fields` string, nullable

## Headers

- `x-apideck-consumer-id` string, required
- `x-apideck-app-id` string, required
- `x-apideck-service-id` string

## Response `200`

List Tickets

- GetTicketsResponse
  - `status_code` integer, required — HTTP Response Status Code
  - `status` string, required — HTTP Response Status
  - `service` string, required — Apideck ID of service provider
  - `resource` string, required — Unified API resource name
  - `operation` string, required — Operation performed
  - `data` Ticket[], required
    - `id` string, required — A unique identifier for an object.
    - `parent_id` string, nullable — The ticket's parent ID
    - `collection_id` string, nullable — The ticket's collection ID
    - `type` string, nullable — The ticket's type
    - `subject` string, nullable — Subject of the ticket
    - `description` string, nullable — The ticket's description. HTML version of description is mapped if supported by the third-party platform
    - `status` string, nullable — The current status of the ticket. Possible values include: open, in_progress, closed, or - in cases where there is no clear mapping - the original value passed through.
    - `priority` 'low' | 'normal' | 'high' | 'urgent', nullable — Priority of the ticket
    - `assignees` Assignee[]
      - `id` string, required — A unique identifier for an object.
      - `username` string, nullable
    - `updated_at` string, date-time, nullable — The date and time when the object was last updated.
    - `created_at` string, date-time, nullable — The date and time when the object was created.
    - `created_by` string, nullable — The user who created the object.
    - `due_date` string, date-time, nullable — Due date of the ticket
    - `completed_at` string, date-time, nullable — When the ticket was completed
    - `tags` CollectionTag[]
      - `id` string, nullable, required — A unique identifier for an object.
      - `name` string, nullable — The name of the tag.
      - `custom_mappings` CustomMappings, nullable — When custom mappings are configured on the resource, the result is included here.
    - `custom_mappings` CustomMappings, nullable — When custom mappings are configured on the resource, the result is included here.
    - `pass_through` object[] — The pass_through property allows passing service-specific, custom data or structured modifications in request body when creating or updating resources.
      - `service_id` string, required — Identifier for the service to which this pass_through should be applied.
      - `operation_id` string — Optional identifier for a workflow operation to which this pass_through should be applied. This is useful for Unify calls that are making more than one downstream request.
      - `extend_object` object — Simple object allowing any properties for direct extension.
      - `extend_paths` object[] — Array of objects for structured data modifications via paths.
        - `path` string, required — JSONPath string specifying where to apply the value.
        - `value` unknown, required
  - `meta` Meta — Response metadata
    - `items_on_page` integer — Number of items returned in the data property of the response
    - `cursors` object — Cursors to navigate to previous or next pages through the API
      - `previous` string, nullable — Cursor to navigate to the previous page of results through the API
      - `current` string, nullable — Cursor to navigate to the current page of results through the API
      - `next` string, nullable — Cursor to navigate to the next page of results through the API
    - `total_count` integer — Number of records available in total for this resource
    - `warnings` object[], nullable — Non-fatal warnings emitted when optional workflow steps failed. Present only when at least one step degraded; the response status remains 200.
      - `type` string — Discriminator for the warning kind.
      - `status_code` integer, nullable — HTTP status code returned by the failed downstream request, when available.
      - `error` string, nullable — Short error description from the downstream provider, when available.
      - `operation` string, nullable — Identifier of the workflow step that failed.
      - `message` string, nullable — Detailed message from the downstream provider, when available.
  - `links` Links — Links to navigate to previous or next pages through the API
    - `previous` string, nullable — Link to navigate to the previous page through the API
    - `current` string — Link to navigate to the current page through the API
    - `next` string, nullable — Link to navigate to the previous page through the API
  - `_raw` Raw, nullable — Raw response from the integration when raw=true query param is provided

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `402` — Payment Required
- `404` — The specified resource was not found
- `422` — Unprocessable
- `default` — Unexpected error

## Changes

- **2026-06-19** `21e14fb1e6a4` — 1 info
  - added the optional property `meta/warnings` to the response with the `200` status
- **2026-06-15** `9146e81beb62` — 1 info
  - added the optional property `meta/total_count` to the response with the `200` status
- **2026-03-30** `78d1d8a3c830` — 2 warning
  - removed the optional property `meta/total_count` from the response with the `200` status
  - removed the optional property `meta/warnings` from the response with the `200` status

[Change history](https://skmtc.dev/apideck-libraries/apis/issue-tracking-api/changes/issue-tracking/collections/:collection_id/tickets/get.md)

---

[API](https://skmtc.dev/apideck-libraries/apis/issue-tracking-api.md) · [All operations](https://skmtc.dev/apideck-libraries/apis/issue-tracking-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/apideck-libraries/issue-tracking-api/revisions/edba0de8b733/schema)