---
title: "A support case: open, waiting (an answer is on its way), answered (with the answer) or closed; a dispute's re-drive. The key of the case's account, or the case_token of a case opened without a key"
method: GET
path: "/api/support/cases/{id}"
tags: ["Support"]
---

# A support case: open, waiting (an answer is on its way), answered (with the answer) or closed; a dispute's re-drive. The key of the case's account, or the case_token of a case opened without a key

`GET /api/support/cases/{id}`

## Request

- Base URL: `https://agentdrives.com`
- URL: `https://agentdrives.com/api/support/cases/{id}`
- Auth: one of:
  - none
  - API key in header `x-api-key`
  - HTTP bearer

## Path parameters

- `id` string, required

## Query parameters

- `case_token` string

## Response `200`

The case

- SupportCase
  - `case_id` string
  - `class` string
  - `state` 'open' | 'waiting' | 'answered' | 'closed'
  - `next` string
  - `redrive` object, nullable: A dispute's confirm re-drive: queued (state, queued_at) or why not
  - `answer` string, nullable: The answer, once a person approved it
  - `answered_at` string, nullable
  - `by` string

## Other responses

- `404`: Error as problem details (RFC 9457) with a machine-readable `error` and a `fix` that says what to do next

---

[API](https://skmtc.dev/agentdrives/apis/agentdrives-api.md) · [All operations](https://skmtc.dev/agentdrives/apis/agentdrives-api/llms.txt) · [OpenAPI document](https://skmtc.dev/agentdrives/apis/agentdrives-api/revisions/ae3f2c04ff72?raw)